Employing Organisation
Herefordshire & Worcestershire Chamber of Commerce (HWCC) is a member‑led, not for profit organisation working to support local business communities and our large network of members.
Role Summary
Title: Worcestershire Growth Hub Account Manager (Micro)
Salary: £35,000 per annum (full‑time equivalent)
Location: Remote with attendance required in the office (Malvern Hills Science Park)
Hours: 37 hours per week
Reporting to: Worcestershire Growth Hub Manager
Contract: Fixed term until 31 March 2027
Key Responsibilities
1. Develop, prepare and implement a business engagement delivery plan for the specific locality, linked to the WLEP Plan for Growth and the overarching Growth Hub Business engagement plan.
2. Research, identify and engage micro businesses and key accounts (businesses with 0‑4 employees) in the allocated locality, ensuring a portfolio of account‑managed businesses, new leads, potential high‑growth, and FDI businesses.
3. Engage with senior contacts at identified businesses to provide high‑level account management support, helping the business navigate and access local, regional and national support programmes.
4. Maintain an up‑to‑date understanding of local, regional and national business support offers.
5. Signpost and refer businesses on sector‑specific or general business issues, supporting their journey through the local business support landscape.
6. Keep accurate records of engagement activity in CRM (Evolutive), ensuring timely completion of company data and a minimum of two years of financial and workforce history.
7. Support the preparation of regular locality reports for stakeholders, detailing key business visits and summary of activity.
8. Identify and develop businesses for case‑studies on a regular basis.
9. Collaborate, coordinate and work in cooperation with the wider Growth Hub Team.
10. Maintain key stakeholder relationships with local, regional and national stakeholders, including DBT, Local Authorities, Universities, Innovate UK, locally funded business support programmes and other intermediary organisations.
Qualifications & Experience
1. Degree level education or equivalent expert experience in developing and delivering account management relationships.
2. Commercial skills with experience working with or for private sector businesses.
3. Understanding of standard business functions such as sales & marketing, international trade, finance, PR, human resources and strategic business planning.
4. Awareness of the range of issues facing businesses at local, regional and national levels.
5. Excellent communication, interpersonal and presentation skills, with the ability to engage and communicate effectively with senior business leaders.
6. Awareness of key partners and business support organisations and programmes, including government/public sector funding.
7. Results‑driven, able to work under pressure and meet tight deadlines.
8. Excellent relationship management and customer‑satisfaction skills.
9. Ability to work effectively as part of a team, and positively influence others.
10. Proficient in Microsoft Office.
Mobility
1. Ideally owns a car and holds a full driving licence.
2. Willing and able to travel to different locations around the county, occasionally further afield.
3. Willing and able to work some unsocial hours such as early mornings or evenings as required.
Benefits
* Birthday off: Celebrate your way, it’s on us.
* Professional growth: Ongoing training, career development and opportunities to shine.
* Wellbeing at the centre: Westfield Health, Wellbeing Champions and supportive policies.
* Easy access: Onsite parking and fully accessible office spaces.
* Inclusive culture: We proudly welcome applicants from all backgrounds.
Additional Support
We are proud to support our employees. As a Working for Carers member, we understand the challenges faced by working carers and offer support through our policies and culture.
We also support cadets, reservists and veterans, and we are fully committed to the Armed Forces Employers Recognition Scheme, holding a gold accreditation.
Our dedicated Wellbeing Champions volunteer their time to raise awareness, support colleagues, and promote a healthy workplace for everyone.
Application deadline: 31 May 2026
Interviews are expected to take place on 09 June 2026
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