Are you a confident communicator, looking to join a company offering career progression and an enticing benefits package?We have teamed up with a successful organisation in the legal industry, based in Eastleigh, searching for a Recoveries Executive to join their team. This role has arisen due to growth and you will join the business at an exciting time. You will benefit from an annual bonus, excellent annual leave allowance, your birthday off, gym membership discounts, technology discounts, study support and more!Reporting to the Team Leader, you will be responsible for:
* Contacting customers via phone to agree on payments
* Setting up payment plans and negotiating terms with customers
* Taking inbound calls to answer queries and take payments
* Chasing debt by phone, letter and email – mostly phone-based
* Sending out legal letters and raising cases to legal teams
* B2B collections, researching a range of businesses to recover debt
* Processing income and expenditure forms
What you will need:
* A background in customer service, collections and/or credit control
* Experience in a similar role, such as Collections Agent / Recoveries Agent / Credit Control Clerk / Debt Collection Agency / Customer Service Representative / Customer Support / Credit Controller
* Confident telephone manner and comfortable communicating challenging issues
What you will g...