Field Service Manager - Brackley, UK
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We improve access for greater convenience and independence. Founded in 1867, Stannah is now a global business – our family remains in their fifth generation, playing a hands‑on role in running the company. While most people know us for our stairlifts, our range also includes lifts, escalators and home lifts, and we provide maintenance and repair services.
As the Field Service Manager, you will play a pivotal role in driving operational excellence and exceeding business goals. You will lead a team of skilled Lift Engineers working on industrial lifts, guiding them to achieve our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects and call‑outs across our branch’s designated area. This is a great opportunity for a Lift Engineer looking to progress into a management role.
The successful candidate will be based from our Brackley Service Branch. Travel across Oxford, Reading and Luton is expected, so a full UK driving licence is essential. You will receive a competitive salary and benefits package, including a company car/car allowance.
Key Responsibilities
* Efficiently plan Lift Engineer workloads
* Manage absence, performance and appraisals for the team
* Ensure compliance with all Health and Safety procedures, conduct risk assessments and method statements
* Carry out regular site monitoring
* Maintain relationships with customers, addressing any queries and complaints
* Maintain credit control logs and CRM
Qualifications & Requirements
* Previous experience within the lift industry or a similar service industry, with transferable skills, is essential
* Relevant technical or management qualifications would be desirable
* NVQ Level 3 in Lift Engineering
Benefits
* Competitive Salary, paid on a monthly basis
* Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
* 25 days holiday, plus bank holidays
* Holiday scheme to buy extra days’ annual leave
* Pension Scheme, matched contribution/salary sacrifice
* SimplyHealth Cash Plan – covers dental, optical, physiotherapy, chiropody treatments and more
* Life Assurance Scheme
* Long Service award scheme, with holiday benefit
* Company Benefits Discount Rewards Scheme – shop discounts, hotel discounts, days out, and more
* Employee Assistance Programme – workplace initiative to support and enhance well‑being
* Enhanced maternity and paternity provision
* Free parking
* Car Allowance
Additional Information
This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.
Equal Opportunity
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities and abilities. We are a Disability Confident Committed Employer and treat all job applicants fairly and with respect. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Appropriate right to work must be held by applicants. Sponsorship is not available.
Seniority level
Executive
Employment type
Full-time
Job function
Other
Industry
Industrial Machinery Manufacturing
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