About the Role
At Thistle Equine, our reception team plays a vital role in ensuring the smooth running of the practice and delivering exceptional service to our clients. As the first point of contact, you’ll be a welcoming face and a reassuring voice—helping horse owners feel confident that their animals are receiving the very best care. We’re looking for someone who is empathetic, organised, and efficient, with strong IT skills and proven experience in customer service. Knowledge of, or a keen interest in, the equestrian world would be an advantage. This full‑time position is based at our branch at Syke Farm, Symington, but you may occasionally need to work at our other branches at Inchinnan (near Glasgow Airport) and Strathaven. Flexibility to work at any of our branches will be required.
Responsibilities
* Providing a high level of customer care by liaising between clients and our clinical team.
* Meeting and greeting clients and their horses.
* Booking appointments and managing the practice diary.
* Handling telephone and email enquiries.
* Processing payments for services and products.
* Managing cash flow and completing end‑of‑day banking tasks.
Qualifications
Strong IT skills and proven experience in customer service are essential. Empathy, organisation, and efficiency are highly desirable. A keen interest in the equestrian world is an advantage.
Hiring Details
* Full‑time: 35 hours per week.
* Hours: Monday to Friday, within 8am–6pm (flexible working patterns considered).
Benefits
* Comprehensive equine care, from routine check‑ups to advanced diagnostics.
* Mobile and clinic‑based services.
* An experienced team of equine vets and nurses.
* Local service with national‑level expertise.
* 6.6 weeks annual leave.
* Additional annual leave for your birthday, added to your holiday allowance.
* Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay.
* Cycle to work scheme.
* Initiatives focused on employee wellbeing.
* Non‑accidental injury support.
* Learning and development opportunities via the IVC Evidensia Academy.
* Pawsome Benefits—a reward gateway giving discounts and cashback with 100’s of retailers.
* Pension scheme.
* Discounted staff pet care.
Salary
Up to £23,600 DOE.
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