About The Role
As an IT Service Engineer, you will undertake the important role of being an escalation point for Service Analysts. You will provide advanced technical support to users and serve as a Subject Matter Expert (SME) for specialist areas. Managing hardware and software systems as an administrator while adhering to realistic Service KPIs and complying with departmental processes.
You Will Be Responsible For The Following
* Use Service Desk solutions to log and resolve customer calls
* Incident Management including Problem Management, resolution, and documentation
* Answering business IT queries
* Updating knowledge base with relevant resolution information
* Providing on-site and remote support to customers
* Troubleshooting hardware and software issues
* Conducting Root Cause Analysis and exceptional problem solving
* Ensuring knowledge and compliance with IT SLAs
* Acting on system alerts, performing system maintenance, and providing systems support
* Providing administration on systems used within the organization
* Collaborating with the wider team to deliver projects
As a valued colleague within Beauparc IT Service Management, you will have the opportunity to benefit from training and internal career progression, with a clearly defined plan alongside your role responsibilities. You will also have the opportunity to collaborate closely with technology and data colleagues across the IT Function. Beauparc operates a hybrid work approach, working 3 days in the office and 2 days remotely, with some flexibility for family and study commitments.
About You & About Us
Join us on the journey... Over the past 30 years, Beauparc has continued to grow and acquire businesses sharing a similar vision and values. We are now a group of nearly 3000 people contributing to our growth and success.
Beauparc, as the parent company of numerous brands, shares an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and partners. We believe in a partnership approach to resource management, constant innovation, and sustainable practices. Our philosophy emphasizes strong values, leadership, and community impact.
We value talented, passionate, and dedicated individuals who challenge each other for better outcomes. Take the first step today and join us on this journey.
Beauparc aims to attract and retain a diverse workforce that best represents the communities where our assets are located and our employees reside.
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