Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
Bytes aspire to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions, Bytes services and support offerings. To this end, we invest in a dedicated Customer Success team that will help Microsoft customers successfully realise their business outcomes.
We are seeking a dynamic and results-driven Azure Customer Success Manager (CSM) to join our team. An Azure Customer Success Manager plays a crucial role in helping customers achieve their business goals using Microsoft Cloud solutions and Bytes services capabilities.
The Customer Success Manager is a sales and technical sales overlay role that works as a specialist resource with the purpose of driving profitability for our Microsoft and the business more generally. This is achieved through proactive engagement with our current customer base to help them deploy new technology, services and workloads. Your goal is to ensure customer satisfaction, drive value realisation and foster long-term strategic relationships through the use of data-driven insights and industry trends.
Proactively work with existing customers to generate profitable sales of Bytes Cloud Services and supporting workshops, solutions assessments, managed services and CSP opportunities.
Drive usage of Microsoft programs such as AMM, ECIF, CSI, ACO & Solutions Assessments.
Delivering customer-facing discussions to scope, qualify and nurture opportunities in conjunction with pre-sales and Bytes delivery teams.
Support the drive to migrate customers to modern agreements such as CSP.
Working with Microsoft and other Cloud vendors to Co-Sell into customer base; Represent Bytes at customer events such as conferences, discussion forums, training events, webinars and live customer-facing events.
Demonstrate capability and knowledge across the cloud through knowledge-share via internal sales training, internal presentations and marketing contributions such as whitepapers.
Work alongside Microsoft to identify propensity data within the existing CSP customer base to be used to sales generating activities and new opportunities.
Position Bytes internal Cloud services to customer base to drive sales and service days to increase GP and services offering in new workloads, projects and wider migrations and adoption.
Work to identify optimisation opportunities including FinOps services (such as Quantum, Cloud Essentials) and understanding when to position Reserved Instances, Savings Plans etc.
Drive consumption of third-party (non-Microsoft) SaaS applications through the Azure Marketplace
Hold relevant accreditations and attend training courses (internal and external)
Have a deep understanding of Microsoft Azure and related Bytes services
Demonstrate knowledge of Bytes managed services and complementary vendors
Qualifying sales and growth opportunities bought to you by Account Managers
Proactivity with sales teams, ensuring they are aware of you and your role/responsibilities
Regular touch points with Sales Teams to ensure awareness of relevant programs and offerings
Engagement with Bytes multi-vendor specialists when identifying complementary solutions sales
Provide support throughout the sales cycle from initial qualification, nurturing opportunities alongside the account manager and ensuring a positive customer outcome
Review available data to identify customer gaps (white space) to drive new cloud workloads and consumption opportunities
Ensure all opportunities and engagements are entered into CRM and kept up to date
Use tools such as Navigator to identify opportunities, along with propensity data, insights etc
Assisting sales with open opportunities to support progression and value through sales cycle
Build relationships with existing cloud customers and hold regular reviews to ensure value to the customer whilst also spotting opportunities for sales and driving further workloads into their environment
Minimum of 3 years working within Microsoft eco-system
~2 years experience working with Microsoft Azure
Understanding of Microsoft procurement agreements, models and cloud consumption cost optimisation strategies
Understanding the Microsoft UK structure and establishing contacts with technical and sales specialists
Ability to navigate and utilise Microsoft cloud tools/platforms to demonstrate capabilities to customers
Good technical and commercial knowledge of Microsoft technologies
Understanding of, and ability to articulate to customers, options pertaining to cloud adoption, Microsoft technologies and services
A self-motivated individual with excellent organisational and time management skills