Operations Manager
📍 Location: Blackwood
💰 Salary: 40k
🖥️ Office based
Are you an experienced FM Operations Manager looking for your next challenge?
We're working with a leading facilities management provider to recruit an Operations Manager who will take responsibility for ensuring the smooth running of multiple contracts. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys leading teams, and is confident in delivering against client expectations.
This is what you'll be doing
In this role as FM Operations Manager, you'll oversee the day-to-day running of work orders and manage operational delivery across several client sites.
Taking full ownership of incoming work orders, ensuring they're delivered on time, within SLA, and to the right quality standards.
Tracking performance against KPIs, analysing data, and driving improvements where needed.
Coordinating with planners, technical teams, suppliers, and subcontractors to make sure every job runs smoothly from start to finish.
Leading, supporting, and motivating your team to achieve productivity targets and provide excellent customer service.
Acting as the key contact for clients, building strong relationships and ensuring their requirements are consistently met.
This is what you'll bring to the team
As an FM Operations Manager, you'll need to be commercially aware, organised, and confident in managing people and processes.
Previous experience in a facilities management or service delivery environment.
Strong leadership skills with the ability to motivate and get the best out of a team.
Excellent organisational and problem-solving abilities, able to juggle multiple priorities.
A commercial mindset with experience of working to budgets and analysing performance.
Strong communication skills and the ability to build effective relationships.
This is what you'll get in return
This is an exciting opportunity to join a growing organisation where you'll be valued for the impact you make. The role comes with:
Competitive salary [insert details if available]
Hybrid/flexible working
Generous holiday allowance
Benefits package including pension
Private healthcare
Profit share scheme