Service Reception Manager Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager, this role would be an excellent move for a service advisor looking for progression in their career! The Role - Responsible for managing the Service front of house area Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care To maximise service sales and profitability by selling core, value added and incremental products and services Manage a team of service advisors and delivery driver. Responsibilities - · Meet or exceed the monthly budget for hours sold and profitability · To oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities. · Ensure that Work In Progress is under control and that processes are adhered too, review all open jobs and report any work in progress problems to Aftersales Manager · To drive the reception team to reach their retail invoicing targets. · To monitor cash accounts / till reports and to report issues to the Aftersales Manager · Monitor and book required training days in line with budget · Design and implement Service Advisor rotas including Saturdays, taking into consideration training and ho...