Job Accountabilities
:
Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team Maximise revenue from a strong sales and customer service focus Deliver the agreed levels of service and quality ensuring targets and goals are achieved Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis Contribute to and attend brand events
To be considered for this role, we need you to have the following skills and experience:
Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail Sound operational management experience A thorough understanding of resource optimisation and delivery An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process Resilient with the ability to overcome challenges to consistently meet and exceed targets Self-motivated and approaches work with a mature and positive attitude The ability to introduce meaningful and stretching KPIs and maintain focus on achievement The ability to create a dynamic and high-performing team through selection, motivation and development Excellent communication skills - both written and verbal Excellent influencing skills at a senior management level Results-focused and committed to high personal standards and a desire to achieve
We have some fantastic benefits, making us a great place to work:
Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays) Additional annual leave purchase scheme – so you can pursue your love of travel Company pension scheme Life assurance Employee Assistance programme Mental Health First Aiders Ongoing development – we have an in-house People Development Team Industry/social events – including supplier events, office socials & parties and pop-up shops Cycle to work scheme Long service awards Reward & recognition programme Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy Volunteer days – one day’s paid leave each year to volunteer with a registered charity dnata4good – supporting the local communities we work, live and thrive in Refer a friend scheme Free eye care tests Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping Casual dress code Free tea and coffee, break out area with free Wi-Fi