We’re partnering with a leading student accommodation operator to appoint a Customer Service Advisor for one of their modern, purpose-built sites in Leicester.
This is an excellent opportunity for someone who enjoys being at the heart of a residential community, delivering exceptional customer service and creating a positive experience for residents on a daily basis.
You’ll be a visible presence across the building, supporting residents, visitors, and operational teams while helping to ensure the site runs smoothly, safely, and efficiently.
The Role
* Deliver a professional and welcoming front-of-house reception service for residents, visitors, contractors, and partners
* Actively engage with residents throughout the building, providing support and ensuring a positive customer experience
* Handle day-to-day enquiries, resolving issues efficiently and escalating where required
* Assist with resident viewings and promote the accommodations services and facilities
* Manage parcel deliveries, reception administration, and general correspondence
* Complete incident reports, welfare checks, room inspections, and other operational tasks
* Respond appropriately to alarm activations and support emergency procedures when required
* Identify hazards, report maintenance issues, and contribute to a safe living environment
* Support health & safety, compliance checks, and operational procedures across the site
* Maintain high presentation standards throughout reception, communal areas, lounges, lift lobbies, and hallways
* Work closely with site management, maintenance teams, and operational colleagues to deliver an exceptional resident experience
What Were Looking For:
Essential Experience & Skills
* Previous experience in a customer-facing, hospitality, residential, retail, or front-of-house environment
* A genuine passion for customer service and delivering outstanding resident experiences
* Excellent verbal and written communication skills
* Confident, professional, and approachable manner
* Strong organisational skills with the ability to manage multiple priorities
* Comfortable working in a fast-paced environment and taking ownership of tasks
* Good IT literacy and attention to detail
* A proactive, hands-on approach with a willingness to support across all aspects of site operations
* Ability to build positive relationships with residents, colleagues, and external stakeholders
Desirable
* Experience within student accommodation, residential property, hospitality, or serviced living environments
* Knowledge of health & safety procedures and incident reporting
* Experience carrying out inspections, welfare checks, or operational compliance tasks
Why Apply?
* Opportunity to join a growing and highly regarded student accommodation operator
* Varied and hands-on role with real responsibility and resident interaction
* Supportive and collaborative team environment
* Excellent opportunity to develop your customer service and operational experience within the residential sector
📍 Leicester
🕘 Full Time | Monday – Friday | 9:00am – 5:30pm
💰 £25,757 per annum