As a Sales Coach, you will play a pivotal role in increasing occupancy across our Barchester Healthcare services by delivering high-quality learning solutions that strengthen sales capability at every stage of the customer journey. You'll immerse yourself in how families choose care, identify barriers to conversion, and design training that turns missed opportunities into confident, consistent sales success.
NEED TO DO:
Enquiry-to-admission insight - immerse yourself in current practices and results
Training needs analysis to identify gaps and propose commercially focused programmes
Identify key conversion points and build learning that maximises occupancy
Review mystery shopping and insight data to shape performance-boosting interventions
Support new builds and refurbished homes to achieve rapid commercial success
Become fully versed in Customer Experience, Resident Experience and Life Enrichment to spot missed opportunities
Create a suite of training materials aligned to Barchester's brand and L&D framework
Develop structured learning that enhances both technical knowledge and sales skill
Use a wide range of learning methodologies to deliver impactful, innovative training
Offer blended delivery -digital, face-to-face, in-home coaching and more
Travel nationally to deliver learning where it's needed most
Build effective learning environments with the right to...