Events Sales Office Manager
Country House Hotel | Surrey
Competitive Salary c £45k + Bonus and great company Benefits
Permanent Full Time office based roles 40 hours per week
A fantastic opportunity has arisen for an experienced and commercial Events Sales office Manager to join a beautiful country house hotel in Surrey. This is a key role within the commercial team, responsible for driving and converting inbound enquiries while ensuring exceptional delivery and communication is achieved throughout the hotel.
We are seeking a confident, organised and commercially minded individual with a proven background in hotel-based Event sales and a strong working knowledge of OPERA PMS
The Role
As Events Sales office Manager, you will take ownership of the inbound enquiries, manage and set performance goals with your team of coordinators, ensuring enquiries are converted efficiently and events are flawlessly managed from enquiry to hand over for delivery.
Key Responsibilities Include:
Delivery of the strategy for all market segments to maximise the sales and revenue of the hotel, ensuring that all revenue opportunities are capitalised.
Oversee the yield management of function space and bedroom inventory to maximise sales, revenue and profitability.
Manage the on-site sales and events office team to ensure they have a good understanding of departmental budgets/targets, and as a team they consistently meet budget expectations and exceed client expectations in terms of service, planning and support.
Constantly review productivity during the pre and post sales cycle. Review and deliver effective processes to ensure enquiry handling, event planning and payment completion is consistently achieved to a high standard.
Daily, weekly and monthly reporting to ensure that targets and standards are being met and also to provide business information in relation but not limited to demand, lead times, enquiry conversion to identify trends, opportunities and for forecasting purposes.
Timely processing of ledgers and invoices, liaising with finance to ensure credit checks are completed, and that accounts are settled as required.
Data entry for both events and reservations, ensuring data integrity and accuracy for reporting requirements.
Work closely with colleagues in operations to ensure all aspects of events have been arranged to suit both client and hotel.
Identify and pass on leads / information on new companies / agents / suppliers to the Sales Manager/ Director of Sales, assisting when required at point of negotiations.
Support researching and targeting business in local/national areas and monitoring competitor hotels.
Assist with familiarisation tours/visits/functions, hosting tables when appropriate.
What We're Looking For
Proven experience in sales management, in the hospitality industry.
Strong leadership and management skills, with the ability to motivate and develop a sales team.
Excellent communication and interpersonal skills, with the ability to build relationships and negotiate effectively.
Strong commercial outlook being both sales and revenue driven, with up to date insight on industry needs and trends within B2B and B2C markets.
Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by business needs.
What's On Offer
Competitive salary package
Company pension scheme - People's Partnership
Enhanced Company Sick Pay, Maternity and Paternity
Opportunities for career advancement and professional development
Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
Complimentary Country Club Membership for a partner/spouse and children after one years' service.
Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays and other amenities.
Access to our exclusive Employee Engagement platform which offers discounts and/or cask back on over 900 retailers, a wellbeing centre, recognition awards and much more.
Employee assistance program, with 24/7 assistance available.
Anniversary stay - a complimentary one night stay and breakfast for two.
Birthday breakfast - a complimentary breakfast for you and one other at one of our restaurants.
Colleague social events including an annual staff party.
Free on-site parking
If you are an experienced Conference & Events Sales Manager looking to progress your career within a quality country house hotel, we would love to hear from you.
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