The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 7 employee network groups available to join or become an ally, these include LGBT+, FACES, Break the Stigma, Disability & Health, Part Time Workers, Women’s and Carers.
We offer part-time time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career.
Estate Accounts and Scanning (EAS) is responsible for The Agency's bank accounts and processing financial data in relation to Bankruptcies, Liquidations, Redundancy Payments and Agency Invoice payments. EAS is also responsible for The Agency's central post and scanning team.
As an Operations Manager you will be motivated, enjoy a challenge and have strong leadership skills. You will be responsible for driving performance across teams, developing, engaging people whilst role modelling Civil Service Leadership behaviours. This is a fast-paced environment with tight deadlines requiring you to manage multiple workstreams and make decisions using your own judgement, ensuring compliance with legislation.
The successful candidate may be required to complete an appropriate professional qualification as part of the role.
Responsibilities
* Line management responsibility for up to 4 EO Team Leaders.
* Support your Team Leaders with Performance, attendance and conduct matters ensuring consistency of approach across EAS.
* Influence and deliver through others, whilst acting as a role model in supporting and motivating staff and colleagues.
* Work with other members of the EAS management group to ensure we maximise customer service and target achievement across EAS.
* Build and maintain effective relationships with key colleagues/stakeholders internally and externally.
* Manage often conflicting demands through reprioritisation and negotiation, using the strengths of individuals and teams to achieve results.
* Willingness to learn at high to medium level of understanding all the processes including technical and financial dependencies.
* Enforce a stringent governance regime to guard against errors undertaking regular audits of work in line with the agreed plan
* Ensure complaints are managed within set timescales, that corrective action is taken where necessary and that any lessons learned are documented and where necessary actioned.
* Implementing continuous improvement practices to streamline workflows and reduce waste in order to drive efficiencies.
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