Salary: £60,000 - 90,000 per year Requirements: 5 years within the ServiceNow ecosystem Strong exposure to suites such as SPM, ITSM, HRSD, and IRM (ITOM beneficial) Solid understanding of configuration, integrations, and platform governance Strong grounding in ITIL principles Experience leading enterprise-scale ServiceNow programmes Comfortable across Agile, Waterfall, and Hybrid environments Strong risk management and governance capability Confident running workshops and managing senior stakeholders Able to bridge business and technology effectively Experience coordinating cross-functional delivery teams Background in consulting or complex, matrix-style environments helpful Exposure to bids, RFPs, or proposition development advantageous ServiceNow accreditations (CSA and relevant module certs) (nice to have) ITIL, PMP, or PRINCE2 (nice to have) Responsibilities: Take ownership of end-to-end ServiceNow delivery across large, multi-workstream programmes Shape scope, manage commercials, and oversee governance Ensure deliverables are technically sound and aligned to client objectives Translate executive-level vision into structured roadmaps and practical outcomes Guide teams across modules such as SPM, ITSM, ITOM, HRSD, and IRM Lead workshops, align stakeholders, manage risk, and drive UAT Oversee the transition into BAU Contribute to bids, proposals, and service development Technologies: ITIL ITSM Matrix ServiceNow Cloud Embedded Project Manager More: We are a well-established transformation consultancy investing heavily in our ServiceNow capability across the UK. We prioritize hybrid working, allowing for flexibility as a standard practice. Our high-performing ServiceNow practice is grounded in strong leadership and genuine investment in capability, providing clear opportunities for professional development and growth. If you are a Senior ServiceNow PM, Programme Manager, Lead Consultant, or Technical Delivery Lead seeking a role with more influence and visibility, we encourage you to consider this opportunity. last updated 12 week of 2026