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Job description: People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Working hours: We offer a range of full and part-time hours.
* London Location Allowance: For roles within the M25, an additional 50p per hour on top of your base salary of £10.50, rising to £10.90 after probation (making this £11.00 and £11.40 respectively).
* Annual Pay Review & Bonus Scheme: Your salary will be reviewed annually, with eligibility for a performance bonus.
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday, to be taken within your birthday month.
* Subsidised travel: Discounted or free Zone 1-6 Oyster card for London-based roles.
* Pension plan: Company matches contributions up to 4%.
* Sharesave Scheme: Opportunity to purchase William Hill shares at a discount.
* Perks and discounts: Discounts in shops, cinemas, and holidays.
* Training and development: Opportunities for career growth and internal promotion.
* Cycle to Work: Cost-effective way to buy cycling equipment.
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering excellent customer service
* Strong interpersonal and empathy skills to engage with diverse customers
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