Business / Data Analyst
Location: Hybrid (3 days in office)
Contract Type: Permanent or Interim
We are partnering with a leading global financial technology organisation to identify a Business / Data Analyst who will play a pivotal role in optimising customer support operations and elevating client experience. This is an opportunity to join a high-growth, international business operating across multiple regions, serving hundreds of thousands of clients worldwide.
The Role
As part of the Trading Services function, you will act as a trusted advisor to senior leadership, leveraging data and analytics to drive operational excellence and customer satisfaction. You will design reporting frameworks, uncover actionable insights, and lead a small team of analysts to deliver impact at scale.
Key Responsibilities
* Develop and manage performance reporting frameworks across all customer contact channels.
* Conduct deep-dive analytics to identify operational bottlenecks and efficiency gaps.
* Integrate customer sentiment metrics (NPS, CSAT, CES) with operational KPIs to inform strategic decisions.
* Drive predictive and proactive analytics to anticipate demand and improve processes.
* Lead and mentor a team of analysts, collaborating with cross-functional stakeholders to deliver measurable improvements.
What We’re Looking For
* 3+ years’ experience in data analytics, reporting, or related fields.
* Strong skills in Excel/Google Sheets and familiarity with SQL.
* Experience with BI tools (Power BI, Tableau, Looker).
* Solid understanding of customer support metrics and operational performance drivers.
* Ability to communicate insights effectively to senior leadership.
Why Join?
This is a chance to influence strategy and shape customer experience within a dynamic, global organisation. You’ll enjoy a collaborative culture, hybrid working model, and access to tailored development programs.
Interested?
We are considering both interim and permanent candidates. Please send your CV to joflynn@nscg.com for a confidential discussion.