Job Description
Sales & Customer Service Agent - Hybrid (London)\n£13.25 per hour + Uncapped Commission + Benefits\nLocation: Hybrid - 3 days in Canary Wharf office (training fully onsite)\nHours: 40 hours per week across Monday-Saturday\nContract: Full-time, Permanent\nStart Date: ASAP\n\nAre you passionate about travel, love providing great service, and confident in your ability to sell? We're looking for multilingual Sales & Customer Service Agents to join our client's dynamic team based in London.\n\nThis is a fantastic opportunity for someone who thrives in a fast-paced environment and is fluent in French, Spanish, and English. You'll be handling both service and sales enquiries for holiday bookings across Europe - helping customers plan unforgettable trips while achieving exciting commission rewards along the way.\n\nWhat You'll Be Doing:\n\nHandling inbound sales and customer service calls\n\nManaging booking modifications, cancellations and confirmations\n\nUsing internal systems to resolve service requests\n\nProviding live chat support\n\nProactively upselling additional services and upgrades\n\nCovering some outbound activity during holiday periods\n\nWhat We're Looking For:\n\nFluent in French, Spanish and English (essential)\n\nPrevious customer service or sales experience (essential)\n\nA natural communicator who builds rapport with ease\n\nTarget-driven with strong influencing and sales skills\n\nEmotionally resilient and professional under pressure\n\nTeam player with a keen eye for detail and ability to multitask\n\nFamiliar with call centre KPIs and performance metrics (preferred)\n\nBenefits Package:\n\nUncapped commission, paid monthly (OTE £5,000/year)\n\nEye test vouchers\n\nOnsite staff room with refreshments\n\nSmart casual dress code\n\nDiscounts at local gyms, restaurants, bars, and hairdressers\n\n20 days holiday + bank holidays (+1 day per year of service up to 5 extra days)\n\nFundraising events and charity initiatives\n\nRecommend-a-friend bonus\n\nNVQ qualifications and apprenticeship opportunities\n\nINDCP