We are delighted to be partnered with our successful, professional, and friendly client as they seek to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is an office-based position and offers an excellent opportunity to work within a reputable insurance/financial services company.
Customer Service Advisor
Full-time permanent role
Monday-Friday 0900-1700 (37.5 hours per week - 30 min lunch)
Location: Haywards Heath - modern offices, 10-minute walk from the station. On-site parking and nearby free street parking available.
Salary: £25,000 - £28,000 per year, with excellent company benefits including a pension scheme, employee benefits, social events, and a staff Christmas party.
The Role - Customer Service Advisor
This role involves a mix of phone-based customer service and administrative work in a busy, friendly office within an expanding and stable organization.
Customer Service Advisor duties include:
1. Answering and resolving customer queries via telephone and email, taking ownership of tasks.
2. General policy administration.
3. Proactively following up on customer inquiries and converting them into policies where possible.
4. Ensuring customer satisfaction exceeds expectations.
5. Producing high-quality documents and maintaining accurate computer records.
6. Gaining a strong understanding of company products.
7. Ensuring compliance with company and regulatory policies.
8. Undertaking regular learning and development activities.
Experience, competencies, and knowledge required:
1. Experience in a telephone-based or customer-facing/support role.
2. Good general education, including GCSEs (or equivalent) in English and Maths.
3. Customer-focused with a passion for exceeding expectations.
4. Strong verbal and written communication skills.
5. Good prioritization and time management skills with high accuracy levels.
6. Good IT skills and a willingness to learn new systems.
For more information about this exciting Customer Service Advisor opportunity, please apply now! Shortlisting will take place soon – don’t miss out!
Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency regarding this vacancy.
Please note that this advertisement does not discriminate based on gender, marital status, race, religion, color, age, disability, or sexual orientation. Candidates will be assessed solely on their merits, qualifications, and ability to perform the duties of the job.
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