Detailed job description and main responsibilities KEY WORKING RELATIONSHIPS The main working relationships that the post holder will be required to develop are: Internal relationships with other security officers and administrative staff Internal relationships with staff using the hospital facilities including departmental managers and ward based staff Close Links with patients and visitors using the hospital facilities including contractors Close Links police and other emergency services KEY RESULT AREAS Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures Dealing directly with individuals who disclose complex, sensitive and contentious information. The security officer will be required to be empathic (no matter what the patient is disclosing) and motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There maybe barriers to communication due to disagreement, mental state, substance misuse and language barriers. The security officers are expected to use the multiple facts relating to the situation in order to make the most appropriate judgement, where there maybe more than the one suitable option, to overcome these barriers. Provide a first line quick and immediate response to distressed, violent and aggressive persons (including mental health patients) within the hospital, calming individuals using verbal and non verbal communication skills, where necessary physically restraining and escorting persons from site in order to maintain a safe environment within the hospital. In some cases detaining patients against their will at the request of and under the guidance of clinical personnel where appropriate from a legal and patient safety perspective. Responds to situations using physical effort frequently during a shift, individuals will on occasions need to exert intense physical effort e.g. restraining a violent individual. As a security officer the individual will use sudden explosive effort to ensure a quick response to situations. Security personnel frequently use intense physical effort without the use of mechanical aids. The security officer is expected to very quickly adapt to situations, the initial response to an incident may well be one of enforcement however within a very short space of time the security officer will need to decide whether enforcement or complete empathy is required e.g. physical intervention or a listening ear. Please see the JD attached for more information on this position Person specification Training & Qualifications Essential criteria Good spoken English Good reading and writing skills Good standard of overall education Good understanding of Health and Safety Valid - Full UK Manual Driving Licence Desirable criteria SIA Licence* (Security Industry Standard) or equivalent formal training Experience Essential criteria Knowledge of Health NHS services Experience of working within a team Experience of working on own initiative Experience of working with public Desirable criteria Previous experience of working in a large organisation Experience of working to/within specific contract terms.security duties Experience of security duties Communication and relationship skills Essential criteria Good communication skills Positive and proactive approach to managing challenging and or aggressive behaviours Require a professional and empathetic approach to people Excellent customer service skills Use of communication equipment including telephone and two way radio Calm and friendly under pressure Ability to work with clinical colleagues and external organisations. Such as, the Police and Ambulance service Analytical and Judgement skills Essential criteria Able to use monitoring systems for security Analysis of information during day to day work including the questioning of individuals to establish facts & report writing Desirable criteria Previous CCTV experience Skills Essential criteria Computer literate Record keeping Good standard of verbal communication (customer focused) Desirable criteria Customer Care Evidence of people skills Attention to detail Logistical background Skills Planning and organisation skills Essential criteria Understanding prioritising tasks Understanding written instructions Desirable criteria Working in a hospital environment Physical Skills Essential criteria Must be able to undertake Physical Skills Intervention training package Monitoring security systems via VDU systems Patrolling internal and external Hospital site, restraint of violent and aggressive people Desirable criteria Previous Physical skills training Equality, Diversity and Inclusion Essential criteria Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. Other requirements specific to the role Essential criteria Tidy and professional in appearance Conscientious, hardworking and dedicated Enthusiastic Reliable and flexible Maintain level of general alertness during the shift, responding to violent/sensitive situations,responding and communicating with distressed people and sensitive and complex scenarios Commitment to Trust Values and Behaviours Essential criteria Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours Additional Information Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms. Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you. UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria. Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs. Disclosure and Barring Service Check Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment. The current price of a check is £38 for an enhanced and £18 for a standard check. COVID 19 Risk Assessment Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer. The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors. If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager. Covid Vaccination Status Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated. University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities. Employer certification / accreditation badges