40 hour contract
Responsibilities
* Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
* Lead by example as a brand ambassador representing The Works to inspire your team to follow.
* Take full ownership of store performance, using data and insights to drive results.
* Ensure high standards of visual merchandising, stock availability, and store presentation.
* Recruit, onboard, and train new team members, building a high performing, engaged team.
* Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
* Maintain compliance with health & safety, cash handling, and loss prevention policies.
* Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
* Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
Qualifications and Skills
* Proven experience in a retail management role.
* Strong leadership and people development skills.
* Commercially focused with a track record of delivering results.
* Excellent communication, planning, and organisational abilities.
* Confident using data to inform decisions and improve performance.
* Flexible, resilient, and able to adapt to changing priorities.
* Experience in a high-volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience managing recruitment, training, and performance processes.
* Tech savvy with using back-office systems, EPoS tills, emails and video calls.
Leadership Focus
* Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
* Lead your team to reach their potential and steer your store to break records and get in the spotlight.
* Work collaboratively with support departments and peers.
* Speak up to make improvements and support each other.
* Support your team’s well-being and aspirations, encouraging their growth.
Benefits
* 25% Colleague Discount and exclusive Double Discount days.
* MyWorks access to online discounts across multiple retailers and deals.
* Family Friendly Leave with enhanced maternity, paternity and adoption pay.
* 33 days holiday including bank holidays.
* Early wage access of 50%.
* Can-Do Academy: training and development opportunities.
* Share scheme to earn shares in the company.
* 24/7 support for you and your family through an Employee Assistance Programme.
* Healthcare Cash Plan for everyday healthcare costs.
* Additional benefits: long service awards, pension, life assurance, Cycle to Work scheme, optional charity giving.
Inclusivity and Equal Opportunity
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to flexible working arrangements and will support reasonable adjustments where needed.
#J-18808-Ljbffr