Private Ambulance Crew – Team Leader - Reactive Salary: £39033.06 Location: Andover Hours: 44 hours per week, 4on4 off 80% days and 20% nights We are the Pure Group, and for all those fantastic Team Leaders out there, looking for a new direction, this is the moment to join our “well-respected” Driving Operations Team - who are truly valued, and integral to supporting us in looking after our families, our reputation and our 5* customer service. Who Are We? The Pure Group was formed with the primary focus to disrupt the market, and has successfully grown into a very successful collective of companies, specialising in end of life and later life planning including funeral plans, insurance products and Cremation services. We are fast moving, high growth, entrepreneurial, direct to consumer, and regulated by the FCA. Our locations include Hampshire, Midlands and Scotland, with a continued expansion programme. We are the market leader, and our brand awareness is phenomenal, being the best known brand in a growing sector. We have more 5* reviews on Trustpilot than any of our competitors, with focussed ambition for continued growth, whilst maximising our competition edge. We have strong Pure Values, and take pride in caring deeply about our customers and their loved ones. We take accountability, and we never settle for second best - working at Pure means being part of a growing, exciting Group, that makes a real difference to the people we serve. What does our successful Private Ambulance Crew – Team Leader - Reactive look like? To support the Drivers Operations Manager and oversee the Knutsford Reactive Private Ambulance Teams, ensuring that the Company’s policies and procedures are understood and adhered to. You will act as a dedicated point of contact for the Knutsford Reactive Private Ambulance Teams for resolving queries, issues and feedback and ensuring that they are dealt with in a quality way and work with the management team to drive continued improvements. This role will be primarily office based but at times it will be required for you to be on the road supporting the Knutsford Reactive Private Ambulance Teams, with collections, 1 to 1’s and ride outs. The Role The Private Ambulance Crew Team Leader is responsible for overseeing the team and ensuring that the Company’s policies and procedures are understood and adhered to. To conduct regular 1:1 meetings with your team to review performance. To act as a brand ambassador and play a key role in evaluating and enhancing team performance, providing constructive feedback and fostering a culture of continuous improvement. Working closely with your team to drive performance, maintain consistency, and uphold our Pure Values. Key Responsibilities Monitoring the work orders for staff for the collection of the deceased from hospitals, nursing homes and private residences. To conduct regular 1:1 meetings with the team to review performance, share ideas and seek areas of improvement or clarification. Collate common issues and personal issues resulting from 1:1 or team meetings and seek resolution within the Company and provide feedback as appropriate.. Monitoring absence, including the completion of Return to Work documentation To work alongside the Knutsford Reactive Private Ambulance team either alone or with joint activity with the team. To use observation, feedback and experience to seek ways to contribute to the Company’s continued improvement. Collaborate with the Scheduling team to feedback on problems and improvements that could be made to the planning cycle. Organise (and participate in) the on-call rota and resource appropriately. Lead the induction of new employees to ensure they are compliant with the required standards of performance and Company procedures. Keep visual inspection of the vehicle fleet, flagging any routine checks, planned maintenance and reactive maintenance to the Fleet Manager Monitor the team to ensure they behave appropriately and are presented in a manner that is fit to represent the Company’s brand. Ensuring the Knutsford Reactive Private Ambulance team’s compliance with statutory and company guidelines for appropriate legislation such as Health and Safety and working Time directives. Deputise for the manager during periods of-absence. Alerting and informing the Drivers Operations Manager to any potential infringements and make recommendations as to practical remediation’s Serving as a role model, coaching and mentoring them to achieve the Company standards and their adherence to policy and procedure Work closely with Knutsford Reactive Private Ambulance Teams to identify areas of operational improvement and implement solutions or flag to the Drivers Operations Manager and Operations for approval. Ensure that the mortuary, transfer area and coffin store are used correctly, safely and with consideration to others. Adhere to the current company policy regarding data protection Work closely with the Night Team Managers to ensure that feedback is obtained/shared and that we utilise our ambulances efficiently You will be required to work shifts on a basis of 4 days on 4 days off 80/20 split Nights rotation every 5-6 weeks, this will allow you to engage with your reactive ambulance teams on various shifts. Our Benefits Generous 27 days holiday. Bupa Health Cash Plan Life Assurance Company Pension, or option for SMART Pension. Family friendly occupational benefits Employee Assistance Programme, including access 24/7 Comprehensive Induction Learning and Development Academy Discounted Gym membership Cycle to work scheme. Friendly and supportive, modern working environments, with free on-site parking! If you are wanting to join a Group, that is fast moving, makes things happen, and has the means to invest in its future and its people - and truly respects what you do, then this could be just the job you are looking for… Equal Opportunities The Pure Group strives to be an equal opportunity employer, and actively encourages applications from all backgrounds no matter your age, gender, gender identity, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and believe it enriches our work, drives innovation, and fosters a supportive and caring environment. We encourage you to let us know if you would like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement. All gaps in your CV must be disclosed. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.