Who are are
At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.
Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the worlds leading job platform.
The job at a glance
Join our team and youll be responsible for driving scalable operational excellence across the Sales and Service organisation. Working in the Commercial Enablementdepartment, you will lead cross-functional collaboration and create impactful enablement content to ensure the wider Sales and Service organisation has access to timely, relevant, and actionable information. Acting as the bridge between operational strategy and execution, you will help shape the journey of both our customers and our internal teams. You will play a vital role as we reimagine the labour market to make it work for everybody.
This is a 12 month FTC.
Your responsibilities:
Designing and implementing processes which enable the Sales and Service teams to deliver support and drive value to customers at scale.
Owning the roll out of processes for the team, working to consistently improve our customer experience.
Rolling out the communication for programmes that decrease time to value.
Owning the customer communication plan, which includes standardised departmental decks and timely Enablement alerts to surface business-critical messaging to front-line teams.
Facilitating and mapping the success onboarding for both customers and success new starters to ensure that there is consistent onboarding journey.
Your skills and qualifications You will be an excellent communicator at heart and work well with stakeholders at all levels within a Sales and/or Service environment.
You love problem solving andable to quickly absorb complex information.
Advanced MS Office skills including PowerPoint.
Experience creating and delivering content including presentations, decksand videos.
You are an expert at prioritisation and feel comfortable managing lots of projects at the same time.
Your benefits Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life, it should enrich it. Here are some of the benefits we offer:
29 days holiday allowance + bank holidays
Private medical and dental healthcare
Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
24/7 Employee Assistance Programme
Life Assurance Cover
Cycle to work scheme
Hybrid working model (3 days working fromthe office)
Volunteering days
and you can bring your dog to the office onMondays and Fridays!
Our commitment
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:
Armed Forces Covenant: Bronze Award, Employer Recognition Scheme
EcoVadis: Bronze Award
Fertility Friendly Employer, accredited by Fertility Matters at Work
RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
Stonewall: Gold Award
Stonewall: Top 100 Workplace Equality Index (85)
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