Job Overview
We are seeking a dedicated and professional Full-Time GP Receptionist/Care Navigator to join our healthcare team. The successful candidate will play a vital role in ensuring the smooth operation of the reception area, providing exceptional service to patients, and assisting with care coordination. This position offers an excellent opportunity for individuals with administrative experience who are organised, personable, and eager to contribute to patient care. The role is full-time and involves working in a busy medical practice environment.
Duties
* Greet patients warmly and professionally upon arrival, ensuring a welcoming atmosphere.
* Manage appointment scheduling using practice management software, prioritising urgent cases when necessary.
* Answer incoming calls promptly, demonstrating excellent phone etiquette and providing accurate information.
* Maintain accurate patient records through data entry and updating electronic health records systems.
* Assist patients with forms, documentation, and general enquiries related to their care.
* Coordinate with healthcare professionals to facilitate referrals, test bookings, and follow-up appointments.
* Handle administrative tasks such as filing, photocopying, and managing correspondence efficiently.
* Utilise Microsoft Office and Google Workspace tools for documentation and communication purposes.
* Support billing processes using QuickBooks or similar accounting software as required.
* Ensure the reception area remains tidy, organised, and compliant with confidentiality standards.
Skills
* Proven office experience with strong organisational skills and attention to detail.
* Proficiency in computer skills including Microsoft Office (Word, Excel) and Google Workspace (Gmail, Calendar).
* Experience with data entry and clerical tasks in a healthcare or administrative setting is desirable.
* Excellent phone etiquette with the ability to communicate clearly and professionally.
* Strong organisational skills to manage multiple priorities efficiently in a busy environment.
* Ability to work independently as well as part of a team while maintaining a positive attitude. This role offers an engaging environment where organisational skills and compassionate communication are valued highly. We welcome applicants who are motivated to support patient care through efficient administrative practices while demonstrating professionalism at all times.
Job Types: Full-time, Permanent
Pay: £12.69 per hour
Expected hours: 37.5 per week
Benefits:
* Company events
* Company pension
* Free flu jabs
* Free parking
* On-site parking
Experience:
* Administrative: 3 years (required)
* Customer Service: 3 years (required)
Work Location: In person