Customer Support Co-Ordinator - REMOTE - South of England - High Wycombe, HP12 3NRMake a Home at Taylor WimpeyAt Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it.Job SummaryPlease Note: This is a homebased role, not required to be attending our office. The Customer Support Coordinator (CSC) plays a pivotal role in delivering a best-in-class service experience for our customers. As the frontline of our Customer Service Contact Centre, the CSC is not only adept at managing inbound calls but also excels in liaising with contractors to ensure comprehensive support. They are trained to understand and assess customer needs promptly, provide informed responses to general inquiries, and swiftly deploy assistance for emergency situations. Moreover, the CSC is responsible for meticulously documenting new issues and complaints with detailed notes, enabling the regional teams to address these efficiently upon receipt, without the need for further clarification from the customer. This multi-disciplinary approach ensures seamless coordination and resolution of customer concerns, reflecting our commitment to exceptional service. Primary ResponsibilitiesAct as a role model in the delivery of great customer serviceBe available as required to respond to in-bound customer contacts through various channelsEngage with customers in a professional manner so they are assured we have understood their issue and trust that we will act to resolve their issues quicklyRecord calls on Microsoft Dynamics and raise new issues and complaints as appropriateDeploy to emergency issues immediatelyEnsure raised issues and complaints have quality notes for reference by the receiving BU so that further clarification isn’t required with the customer by another personSeek clarification as needed to ensure the appropriate course of action is taken with each customer contactEnsure that health and safety protocols are followed as appropriate and that relevant risk assessments are carried outUpdate and chase ongoing property issues in Dynamics between our contractors and business units to resolve issues as quickly as possibleExperience, Qualifications, Technical RequirementsExperience of working in a customer facing environment including complaint handlingExperience of working in a telephony environmentAbility to work independently, prioritise work and take initiativeAbility to demonstrate efficiency and reliability in previous rolesWorking in a pressured environment but able to remain professional, calm, measured and resilientAbility to multitaskVery strong interpersonal and communication skillsExperience and knowledge of house building is preferredWhat we offer at Taylor WimpeyAt Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. Inclusivity StatementAs a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.Internal Applicants:Please inform your line manager if you wish to apply for this role.