Contact Centre – Outbound Sales
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £27,040 – £28,080 plus bonus
Role responsibility
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you
- State of the art, modern working environments
- 33 days annual leave*
- Free breakfast and subsidised staff canteen.
- Free laser eye surgery and intraocular lens surgery.
- Free eye tests.
- Discounted prescription eye wear and sunglasses.
- Generous Optical Express friends and family discount scheme.
- Full training on refractive treatments and patient handling.
- Clear progression routes for top performers.
- Pension scheme.
Optical Express is an equal opportunities employer
