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At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.
Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.
Job Summary
Reporting to the Director, Commercial – UK & Northern Europe, the Account Manager – UK & Northern Europe supports the delivery of commercial performance across a defined portfolio of accounts for Kerzner International’s brands, including Atlantis, One&Only, SIRO, and Rare Finds.
Operating within the Global Commercial Office (GCO) operating model, the role is focused on high-quality account execution, relationship management, and revenue delivery. The Account Manager works closely with the Director, Commercial – UK & Northern Europe, to implement account strategies, activate agreed initiatives, and ensure consistent follow-through across partners and properties.
The role is execution-led, detail-oriented, and commercially disciplined, contributing directly to revenue growth, market share, and brand positioning through strong account management and collaboration. The role supports account execution under the strategic direction set by the Director, Commercial – UK & Northern Europe.
Key Responsibilities
Account Execution & Support
* Support the management of a defined portfolio of leisure, corporate, or specialist accounts in line with regional commercial priorities.
* Execute agreed Account Development Plans (ADPs), supporting delivery of revenue targets, share growth, and account objectives.
* Assist in identifying opportunities to grow revenue, optimise mix, and support focus on ADR, suites, villas, and high-value segments.
* Act as a day-to-day point of contact for assigned accounts, ensuring timely responses and consistent service.
Commercial Activation & Partner Engagement
* Support the execution of joint marketing initiatives, promotions, and activations, ensuring alignment with agreed objectives and budgets.
* Assist in the organisation and delivery of account activations, including client meetings, familiarisation trips, trade shows, and events, as required.
* Represent Kerzner brands professionally in the market, ensuring consistent brand positioning and use of approved materials.
* Contribute to partner training and product knowledge sessions where these support clear commercial objectives.
Performance Management & Reporting
* Maintain accurate and up-to-date account activity, pipelines, and opportunities within enterprise commercial systems (e.g. Salesforce).
* Track account performance and support the preparation of performance updates and insights for the Director, Commercial – UK & Northern Europe.
* Monitor competitive activity and market trends, sharing relevant insights to support account strategies and tactical decisions.
* Support disciplined use of data and reporting to ensure transparency and performance focus.
Collaboration & Ways of Working
* Work closely with the Director, Commercial – UK & Northern Europe, to ensure aligned execution of account strategies and priorities.
* Partner with Revenue Management, Distribution, Marketing, Digital, and on-property teams to support account initiatives and maximise outcomes.
* Support pre-opening and pre-integration activity at an execution level, aligned to regional commercial plans and direction.
* Operate in line with GCO standards, governance, and ways of working.
Skills, Experience & Educational Requirements
* 3–5+ years’ experience in sales or account management roles within hospitality, travel, or a comparable service-led sector.
* Experience supporting or managing leisure, corporate, or trade accounts.
* Strong organisational and communication skills, with the ability to manage multiple priorities.
* Commercial awareness and an interest in revenue performance, account development, and partner engagement.
* Comfortable using CRM and reporting tools (e.g. Salesforce); strong attention to data accuracy.
* Proficient in Microsoft Office (Word, Excel, PowerPoint).
* Fluency in English; additional languages are an advantage depending on market.
* A university degree is an advantage but not essential.
Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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