Job Description
My client is looking for an experienced Customer Experience Executive to join this boutique developer at a very exciting time for the business.
Working closely with the Customer Care Manager, Customer Care Assistant, and technical team, you will be the first point of contact for logging and managing defects, liaising with site teams, and ensuring issues are resolved quickly and efficiently. This is a role that will evolve as new developments start to complete you'll be responsible for managing handovers an completions.
This role will include travel to sites across Kent and the Sussex boarder so candidates must have a full driving licence and be comfortable travelling to site.
Key Responsibilities
1. Log, track, and coordinate customer defects using systems such as COINS and Clixifix
2. Liaise between customers, contractors, and site teams to ensure timely resolution of issues
3. Communicate professionally with high-end clients, keeping them updated throughout the process
4. Coordinate maintenance works with the on-site team of two, ensuring smooth scheduling
5. Provide administrative support to the wider customer care and technical teams
6. Visit developments and head office as required (travel expenses covered at 45p per mile)
7. Support with customer handovers, home demonstrations, and ensuring a premiu...