Job Description
Customer Solutions Agent
Kilmarnock - Start date 8th June 2026
£26,000 plus a potential £500 monthly bonus
Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.
As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.
You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.
Once trained, you will work within a Voice team and become a valued member of our wider Collections team.
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site.
Key Skills Required
* Excellent written and communication skills
* Previous call centre or customer service experience
* Ability to work towards targets
* A team player
* Ability to show empathy whilst being resilient
Salary: £26,000pa and opportunity to earn up to £500 bonus per month
* Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
* 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
* 28 days holidays (increasing to 31 days after 5 years)
* Pension (5% employee and minimum 4% employer contributions)
* Life Assurance (3 x annual salary)
* Free medical, dental and optical healthcare cash plan
* Additional Benefits
o Staff discounts at a huge number of shops and online retailers
o Health and Wellbeing programme
o Employee Assistance Scheme
o Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.Interested? Get in touch with David Colquhoun at dcolquhoun@hrcrecruitment.co.uk for a confidential chat about this exciting new role.HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply