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Description
The role will maximise Maggie’s efficiency and professionalism by ensuring the best use of information technology (IT) and communications systems. You will support the IT Manager to ensure reliability and availability of IT services to all computer users, as well as provide technical expertise in developing policies, procedures, and strategies.
Application Deadline: 29 June 2025
Department: I.T.
Location: Glasgow Office
Compensation: £28,889 - £34,541 / year
The role will maximise Maggie’s efficiency and professionalism by ensuring the best use of information technology (IT) and communications systems. You will support the IT Manager to ensure reliability and availability of IT services to all computer users, as well as provide technical expertise in developing policies, procedures, and strategies.
Some UK travel and occasional unsociable hours work will be required.
Key Responsibilities
* To work with the IT Manager to ensure all systems, computers, and other IT equipment are in good working order and accessible to approved users.
* Liaise with suppliers to deliver an efficient IT system.
* Coordinate with the main IT support provider to ensure physical security, disaster recovery, data protection, virus protection, and backup arrangements are in place.
* Ensure external IT providers perform necessary software and anti-virus updates and maintain system and data security.
* Support Maggie’s telephone systems in coordination with external providers.
* Maintain an overview of file structures and access controls.
See the attached job description for a full list of responsibilities.
Skills, Knowledge & Expertise
* Relevant professional qualification or degree with exposure to IT theories/practices.
* Experience in training and coaching others.
* Experience managing external contractors.
* Experience managing projects of varying complexity.
* Understanding of IT use in private and public sectors.
* Knowledge of databases, preferably SQL-based.
* Proficiency with MS Office and standard applications.
* Comfortable working with Mac and PC platforms.
* Self-motivated, able to work independently, and prioritize tasks.
* Effective communication skills across all levels.
* Familiarity with phone systems, VOIP, Unix, and network engineering.
Job Benefits
* Opportunity to experience our support programmes firsthand at our centres.
* Structured orientation to help you settle into your role.
* Generous holiday entitlement and sick leave.
* Supportive working environment and tailored development opportunities.
* Facilities with free tea, coffee, and fruit.
* Workplace pension and free financial advice.
* Option to retain NHS pension if eligible.
* Travel and cycle loans, eye test expenses, and glasses contribution.
* Enhanced maternity pay and buddy system support.
* Access to stress management courses and clinical psychologists.
Seniorities and Employment Type
* Mid-Senior level
* Full-time
Job Function and Industry
* Information Technology
* Non-profit Organizations
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