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Operations Excellence Manager - 6 months FTC - £60K - £74K, bradley stoke
Client:
Hawksworth
Location:
bradley stoke, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
26.06.2025
Expiry Date:
10.08.2025
Job Description:
Hawksworth is recruiting for an Operations Excellence Manager for a global Financial Services client. This is a Fixed Term Contract for 6 months. The annual salary ranges from £60k to £74k, plus bonus, pension, and other benefits. The preferred location is Bristol.
Snapshot:
* Role: Operations Excellence Manager
* Type: Fixed Term Contract (6 months)
* Salary: £60k - £74k per year
* Package: Bonus 10-18%, Car Allowance £5k, Pension, etc.
* Location: Bristol (preferred) or London (if willing to travel weekly to Bristol)
* Work Arrangement: Hybrid (1 day in the office per week)
* Candidate Availability: Immediate or short notice period
* Industry Experience: Insurance
The Role:
The Operations Excellence Manager will lead initiatives to improve service quality in the customer services department, focusing on delivering exceptional customer service, process improvement, and training readiness. The role involves managing projects to ensure timely, within-scope, and within-budget delivery, maintaining high standards and stakeholder satisfaction.
Required Skills & Experience:
* Proven experience as an Operations Excellence Manager
* Financial Services industry background
* Leadership skills: managing 5-6 team leaders
* Project management experience, especially in large-scale change and transformation
* Customer service experience
* Insurance industry background
If you meet these criteria, please apply now!
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