Job Vacancy: Customer Service Tutor Assessor Location: Coleraine & Ballycastle Job Type: Part-Time Permanent Hours: 15 per week (2 days) Salary: £27,000 - £29,000 per annum (pro-rata) Elevate Skills, Inspire Excellence, and Shape the Future of Service Professionals. Your Guidance, Their Success – Let's Create Unforgettable Service Experiences Together. At Rutledge, we're dedicated to cultivating top-tier customer service professionals. Join our team as a Customer Service Tutor and play a pivotal role in shaping the skills and mindset of future service champions. If you have a passion for customer satisfaction and a desire to inspire, this is your chance to make a lasting impact! ROLE OVERVIEW We are recruiting for an experienced Customer Service Tutor Assessor to join our team in Coleraine and Ballycastle. As a Customer Service Tutor you will be at the forefront of shaping the next generation of service professionals. Your role involves inspiring and guiding students in the art of providing exceptional customer service. Crafting comprehensive lesson plans, you will cover crucial aspects such as communication skills, problem-solving, and customer engagement, ensuring students develop the skills necessary for success in diverse service environments. Leveraging your proven expertise in customer service, you will share industry insights and real-world examples, preparing students to excel in their roles. Fostering a collaborative and supportive learning environment, your duties extend beyond teaching to encourage empathy and excellence in customer service, instilling in students the qualities required for delivering unparalleled service experiences. The successful candidate will deliver up to Level 2 and 3 Diploma in Customer Service to students studying on the ApprenticeshipsNI and Skills for Life and Work training programmes. The qualifications are designed for students working, or inspiring to work, in the Customer Service Industry. Units include; principles of customer service, communication, exceeding customer expectations, and resolving customer complaints. The ideal candidate will have a strong passion for the Customer Service; and possess the motivation and commitment to see our students succeed on their programme of study. Ideally, they will have good mentoring skills and sound knowledge of working with awarding bodies and delivering qualifications. ABOUT US: Rutledge Training is one of the leading private training providers in NI; with a branch network of 17 locations. We offer government-funded training programmes Skills for Life & Work and ApprenticeshipsNI; as well as private and corporate training. The Company has been in operation from 1989; making us a long-standing education provider in NI. Qualifications / Experience: Minimum Level 2/GCSE English and Maths qualifications Minimum Level 3 qualification in Customer Service 2 years' experience working in a customer service role Excellent communication and organisational skills Full clean driving licence and access to transport Achievement of A1 Assessors Award ( Desirable ) Teaching Qualification - Minimum Level 4 Certificate in Teaching ( Desirable ) The Benefits: Performance-Related Bonus 30 days paid Holidays (increasing with length of service) Birthday Leave Company-wide Bonus Scheme 40p per mile travel expenses Company Laptop Supportive three phase induction process Employee Referral Scheme Training and Development opportunities Fully-Funded Assessors Award Company Social Committee Social Event Calendar Charity Fundraising Committee Employee Wellbeing Programme Employee Assistance Programme How to Apply: Ready to shape the service professionals of tomorrow? Please submit your CV via the below link. Our HR Team are happy to take your call should you have any questions about the role or your application progress. E-mail: [email protected] / Tel: (028) 7051 1504 Equal Opportunities: Diversity fuels innovation. We are committed to fostering an inclusive environment and welcome applicants from all backgrounds. All applicants are considered for employment based upon their skills and abilities without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or other legally protected status. Connect with Us: Follow us on Facebook, Instagram, LinkedIn, and TikTok for updates and insights into our dynamic work culture! This role is subject to a clear ACCESSNI Enhanced Vetting Check to ensure the applicant can work in REGULATED ACTIVITY. A criminal record will not necessarily be a bar to an applicant obtaining a position.