Company: CIBSE – The Chartered Institution of Building Services Engineers
Title: Operations Director
Location: London (hybrid working, minimum three days per week including organisational day on Monday)
Salary: c. £95,000
Contract: Permanent, full time
CIBSE is an organisation with a proud heritage, a global reputation for technical excellence and a deep sense of responsibility to the built environment. Supporting a community of 24,000 members across more than 100 countries, we advance and promote the art, science and practice of building services engineering, driving progress in sustainability, health, wellbeing and net zero.
As our influence continues to grow and our international footprint expands at pace, we are seeking an Operations Director to lead, strengthen and continuously improve CIBSE’s operational infrastructure. This is a key senior leadership role, overseeing critical central functions including Governance and Secretariat, IT and CRM, People & Culture, Process Management and internal service delivery.
The postholder will provide strategic and operational leadership across these areas, advancing our already robust and scalable infrastructure and ensuring our policies, processes and systems remain efficient, customer focused and fit for purpose. You will help embed a proactive approach to international operations, ensuring our growing global workforce and offices receive consistent, high quality support. Acting as a trusted adviser to the Chief Executive, senior leadership team and Trustees, you will ensure operational excellence underpins and enables the organisation’s strategy.
This is a highly varied, fast paced and hands on role suited to an individual with strong operational breadth, sound judgement and outstanding organisational capability. We are seeking someone who brings a confident, structured and reassuring approach; excellent interpersonal skills; and the ability to manage high performing teams and engage effectively across a member led organisation. You will thrive on variety, moving seamlessly between strategic oversight and hands on problem solving, and bring an outward looking, modernising mindset to simplify, streamline and improve systems and processes.
About You
* Demonstrates strong leadership experience in operational, governance or corporate services roles, ideally within a charity, professional body or complex membership organisation.
* Has experience managing cross functional teams across governance, HR, IT, CRM and/or process management.
* Brings resilience, diplomacy and sound judgement within governance rich contexts involving Trustees, Boards and Committees.
* Has international operational experience or confidence navigating international infrastructures.
* Possesses excellent communication skills, strong planning, budgeting and resource management capability, and a proactive, hands on approach.
How To Apply
Closing date for applications: 23:59 on Tuesday 7th April 2026
Apply online at www.berwickpartners.co.uk/95722
If unable to apply online, please email: response.manager@berwickpartners.co.uk
All candidates are requested to complete an online Equal Opportunities Monitoring Form at the end of the application process. For details on how we process personal data, please review our privacy policy: https://www.berwickpartners.co.uk/privacy-policy/
Queries: Thomas Ewen, Principal Consultant – thomas.ewen@berwickpartners.co.uk
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