Operational Compliance Coordinator - SALARY: Up to £32,961 pa dependent on experience Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 19/03About The RoleSALARY: Up to £32,961 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 19/03/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. As an Operational Compliance Co-ordinator, you’ll play a key part in supporting our Operational Compliance Managers and ensuring that our Customer Operations teams are meeting regulatory expectations, business standards and delivering positive customer outcomes.You will be involved in monitoring, risk oversight, and committee support - making this a varied and exciting role for someone who enjoys both analytical and organisational work.What you’ll be doing: Support the design and delivery of the 1LOD Compliance Monitoring Plan Maintain and update operational risk logsCoordinate compliance monitoring reviews, including drafting TORs, gathering data, completing sample reviews and supporting action ownersProvide advice and guidance on compliance related queries via the Operational Compliance inboxPrepare and deliver reporting packs for various governance committeesSupport initial review of policies and procedures to ensure clarity and regulatory complianceCoordinate and minute key Customer Operations committees (e.g., CCF, COBAR), ensuring documentation is produced accurately and on timeSupport the tracking Internal Audit and Compliance action plans through to completion, with the Operational Compliance ManagersWork with Customer Operations and Insights teams to ensure high quality submissions and effective management of risksSupport annual governance activities including Business Continuity where required, RoPAs and Risk AcceptancesWhat you’ll bring: We’re looking for someone who is organised, analytical and confident engaging with a wide range of stakeholders. You’ll need to be comfortable handling complex information, prioritising tasks and working in a busy environmentEssential experience & skills: Experience of researching and interpreting complex informationSome understanding of FCA rules, guidance and frameworksStrong communication skills, able to explain complex matters clearlyExcellent organisational and time management skillsConfidence in working collaboratively across teamsStrong analytical mindset with the ability to reach evidence based conclusionsProficiency with Microsoft platformsA positive, proactive approach to risk, governance and continuous improvementWhat’s in it for you?Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance.OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. About YouAbout UsWhy join VWFS UK?Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.