Job Overview The Frailty Team at Frimley Park Hospital are seeking an organised, proactive, team player to join the Frailty Team as the administrator for 25 hours a week on a 12 month fixed term contract. This is a patient facing role to support in the daily administration tasks of the Same Day Emergency Care Department as well as data based in relation to data collection and analysis related to team performance. The Frailty Liaison Team is commissioned to reflect the needs of the local community by providing a Same Day Emergency Care Service to assess the needs of patients presenting with frailty syndromes to the Emergency Department. Service aims include the assessment and coordination of care needs through a Comprehensive Geriatric Assessment and adoption of a co-produced approach with patients and service users. The Integrated Frailty Liaison team, whilst operating from within the acute Trust, delivers a joined-up approach across the local Frimley Health and Care Integrated Care System (ICS), with the ambition to deliver high quality excellent care for people living with frailty. Main duties of the job To manage the administration of the Frailty Liaison Team and the services the team provide. To support in the daily administration and flow of the Frailty Same Day Emergency Care (SDEC) Department, tasks include (but not limited to): Becoming a super user in EPIC to support the team with any EPIC related queries. Being a point of contact on the SDEC for any patients/visitors including answering phone and relaying any messages to the appropriate clinician. Using EPIC to track patients onto the SDEC to support accurate patient location and data records. To manage frailty team’s records and databases. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities To provide administrative support for the Consultant Nurse for Older People, Advanced Clinical Practitioners, Frailty Practitioners, in-reach GPs and the Consultant Geriatrician team. To manage frailty team’s records and databases including: Developing, using and maintaining databases and spreadsheets containing patient details and outcomes. Responsibility for ensuring accuracy of patient records, updating them with new or corrected information as required. Sharing information/documentation with community partners as necessary, within data protection guidelines. Producing and sending letters to GPs. Follow-up phone calls to patients who have been discharged from hospital. Use of EPIC to track patients, supporting the team with the admitting and discharging of patients from the SDEC to ensure accurate data. For more information please see attached job description and person specification Person specification Qualifications Essential criteria GCSE level of qualification or equivalent Experience Essential criteria Comprehensive administrative experience Experience of communicating with members of the public, face to face and on the telephone Desirable criteria Experience working in a large, diverse organisation such as the NHS or other public sector organisation Skills Essential criteria Computer higher level skills e.g EXCEL, Outlook, PowerPoint, Publisher and Word Excellent written and verbal communication skills including face to face email and telephone Problem solving skills Ability to prioritise large volumes of work and work to deadlines with minimal supervision Ability to use own initiative Desirable criteria Experience of using EPIC Knowledge of healthcare terminology and abbreviations Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities. Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first. We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services. We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations. Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care. Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together. Apply online now