Building Support Manager – Transport for London
Overview
Built Environment Work Support Manager – Grade 2. Permanent role located at 13 Allsop Place, Baker Street. Salary from £35,750 (based on experience). Closing date for applications: 16 January at 23:59.
Key Responsibilities
* Manage daily on-site delivery of Facilities service contracts, ensuring compliance with contract terms, TfL policies, and health and safety requirements.
* Monitor contractor performance, support contract reviews, and recommend improvements to service delivery and value for money.
* Carry out regular building inspections to identify maintenance needs, minor works, and repairs to maintain safe and comfortable working environments.
* Maintain accurate and auditable building records, including statutory certificates, licences, maintenance records, floor plans, and contracts.
* Ensure compliance with all health and safety legislation, TfL procedures, and the Safety Management System; lead site response during emergencies.
* Chair and attend House Committee and Health & Safety meetings, provide professional advice, and lead evacuation debriefs.
* Verify invoices, monitor expenditure against budgets, and support financial reporting, forecasting, and budget preparation.
* Specify works, raise requisitions, liaise with Procurement, and ensure works are delivered to required standards.
* Act as the single management point of contact for Facilities services for building occupants, ensuring a professional and customer-focused service.
* Monitor Help Desk performance and coordinate communication between occupants, contractors, and project teams to minimise business disruption.
* Manage minor maintenance and Facilities-related projects, ensuring safe delivery on time and within budget.
* Participate in the Group Facilities Business Continuity Team, including emergency attendance outside normal working hours when required.
* Develop and maintain efficient working relationships with Operations Manager, Building Manager, Contractors, Facility occupants, and other Facilities team members.
* Coordinate works to minimise business interruption and advise on facilities requirements.
Knowledge, Skills and Experience
Knowledge
* Be a member of the BIFM, ideally with a Facilities Management qualification (desirable).
* Hold a formal qualification in safety management (essential).
* Extensive knowledge of multi-service disciplines in Facilities including Mechanical, Electrical, Fabric; Health and Safety legislation; Catering, Security, Cleaning, etc. (essential).
* Conversant with statutory requirements, including EC Directives relating to an office environment (desirable).
Skills
* High standard of interpersonal skills, including excellent verbal and written communication ability, with a flexible approach and ability to cope under pressure in dealing with building occupants from directors to contractors (essential).
* Computer literate with good knowledge of Outlook and MS Office (essential).
Experience
* Significant experience of providing direct facilities management across a multi-site operation, including Building Management, Contract Management and Helpdesk Management (desirable).
* Experience and willingness to be on call by Company mobile and prepared to work unsociable hours if required (essential).
* Demonstrable experience in providing facilities services to executive/director/VIP occupied office accommodation (desirable).
* Budget management experience including prioritising spend, risk analysis, ongoing cost, whole life costing and zero-based budgeting (desirable).
Equality and Diversity
We are committed to equality, diversity and inclusion. We want to represent the city we serve and aim to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all essential criteria. We also use anonymising software to remove identifying information from CVs and cover letters to make the process fair.
Application Process
Think carefully about the skills, knowledge and experience in the advert and reflect this in your CV and cover letter. PDF format preferred and do not include photographs or images.
Additional Information
* This is a safety-critical role.
* This role may require up to 25% nights, 75% days, and occasional weekends.
NPL Applications
Applications to internally advertised roles can only be accepted from temporary workers on PAYE terms via agency, or PAYE via Umbrella Companies. Temporary workers paid through their own limited companies are not covered by the Agency Worker Regulations and are ineligible to apply. NPL staff are not eligible to apply to secondment opportunities.
London, England, United Kingdom
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