Possibility of remote work: Hybrid, 3 days WFO Contract duration: 6 months Location: London, UK JOB DETAILS Role Title: Automation Support Manager Minimum years of experience: 10 years Must have skills: ITIL Experience Service Management process methodology ITIL v5 Leading operational aspects of large application footprint and operational teams Familiar with SRE methodology and techniques Nice to have: Helix Remedy ITSM Microsoft BI reporting Process Automation Reporting and analytics Responsibilities you would expect the subcon to shoulder and execute: Implementation of GenAI projects Great stakeholder management and Operations Delivery support/management Change Management process, alongside the Transition and L1 L3 support teams Co-ordination of all escalated incidents (from the L1 Automation support team) related with the Business Process Automations Co-ordination via Automation Transition team and L1 Managed Support Service partner, the technical transition process from Development into Production Responsible for ensuring there is a strong adherence of all Support resources to the Automation Operating Model Responsible for ensuring there is adequate rota of resources to support both business pipeline of changes incident remediation over 24/7 Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolved