About the Role The Senior Operations Specialist is a key member of the operations team, responsible for leading day-to-day control of time-critical shipments, coordinating global partners, and ensuring flawless execution across air, road, and multimodal movements. This role requires strong decision-making, rapid problem-solving, and the ability to manage high-value aviation and time-critical cargo with precision. The position plays an essential part in delivering world-class service to customers while supporting growth, process improvement, and operational Excellence. Key Responsibilities Operational Control & Execution * Manage and oversee time-critical shipments (AOG, NFO, hand-carry, engines, APUs, parts, spares). * Coordinate with airlines, handlers, agents, and ground transport partners to ensure seamless end-to-end execution. * Monitor live shipments and proactively resolve delays, risks, and operational issues. * Ensure compliance with aviation security, customs, and regulatory requirements. * Lead operational escalations during out-of-hours or complex logistics movements. Customer & Stakeholder Communication * Act as a senior point of contact for key customers, providing real-time updates and proactive communication. * Build strong relationships with suppliers, carriers, and global partners to ensure performance and reliability. * Handle service failures with professionalism and drive corrective actions. Process, Quality & Performance * Ensure all jobs are executed accurately within internal systems (e.g. Boxtop), including cost control and job profitability checks. * Conduct post-shipment reviews to identify areas for improvement. * Support the development and implementation of SOPs, best practices, and operational workflows. * Champion quality, accuracy, and compliance across every movement. Team Leadership & Support * Mentor and support junior operations staff with training and daily guidance. * Assist the Operations Manager in workload planning and shift coverage. * Lead by example in delivering high service standards, ownership, and operational discipline. Commercial & Cost Control * Negotiate rates with airlines, partners, and suppliers where required. * Ensure jobs are profitable and in line with company margin expectations. * Support sales colleagues with operational input for quotes and tenders. Key Skills & Experience * 3–5 years’ experience in freight forwarding, aviation logistics, AOG/time-critical movements, or similar. * Strong understanding of airfreight processes, cargo operations, and global logistics. * Ability to work in fast-paced, high-pressure environments with rapid decision-making. * Excellent communication skills with customers and suppliers. * Proficiency with freight systems (e.g., Boxtop) and MS Office. * Knowledge of customs processes and regulatory requirements preferred. Why Join * Work with a fast-growing leader in time-critical logistics. * Be part of a high-performance operations team managing complex, global aviation movements. * Competitive salary, career development, and opportunities to progress. * A company culture built on teamwork, speed, and reliability