Purpose of the Role
To provide support to the renewals and tenancy management team in the delivery of a high quality service for the benefit of clients and tenants. Working on a large Build to Rent portfolio, supporting the site based team. The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.
Site based role.
Key Responsibilities
* Provide high level of customer service to residents at all times
* Review and accept offers submitted for new lets inc right to rent checks
* Complete new tenancy progression process inc referencing and drafting tenancy agreements
* Process tenancy renewal paperwork
* Conduct check in, check out and mid term property inspections where required
* Compiling inventory reports and sending resident welcome packs
* Ensure lettings legal compliances are met and procedures followed
* Liaise with the Resident Experience/leasing team to ensure flats are ready for move ins
* Maintain records on the property management database
* Compile reports for portfolio analysis, monitoring and reporting
* Deal with enquiries from tenants, utility providers, local authorities, etc
* Maintain electronic files for each property in accordance with procedures
* Liaise with the property accounts team over any property queries where necessary
* Updating utility providers and local authorities of tenancy changes
* Collate data and compile client reports
* Undertake specific projects as requested by line manager
* Complete general administrative roles as and when required
The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.
Skills, Knowledge and Experience
* Previous property experience in an administrative capacity, negotiation experience would be advantageous
* Good organisational skills
* Good verbal and written communication skills with a positive attitude and attention to detail
* Excellent time management
* Ability to multitask and to work accurately and effectively under pressure
* Must understand the principles and practice of customer care
* Ability to work in a team and understand team dynamics
* Must be computer literate in Microsoft Office with a high level of competence on Excel
* ARLA Level 3 qualification preferred
Working Hours - 5 over 7 days – Flexibility is required
Salary - £27k+ discretionary bonus
LI-DNI
Please see our Benefits Booklet for more information.