Below Ground Triage Engineer
We offer a salary up to £55,833.00 per annum dependant on experience.
* Structured development opportunities in line with the Below Ground Triage Engineer progression plan
* Annual performance related bonus
* Attractive pension scheme (up to 12% company contribution)
* Life assurance cover of 4 times pensionable salary
* 25 days annual leave plus bank holidays - plus an extra wellness day!
* A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance and partner cover.
* Retail savings scheme
* Online GP service, cycle to work scheme, gym membership discounts and many more!
Where you'd work: This role will initially be based in Bradford but we're moving our office to Leeds Valley Park in Summer 2026, so you'll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 x days in the office per week.
Work type: This is a permanent role. You will be working full time. You will be expected to work 37 hours per week within a working pattern as follows - Monday to Friday, 07:00am to 19:00pm hours with the rota being a mix of early/late starts. Early working pattern 07:00am - 15:00pm or 08:00am - 16:00pm, late working pattern 11:00am - 19:00pm.
Responsibilities
* Monitoring and managing work requiring triage, primarily via the new YW360 and SAP S4 systems, and processing based on business rules and priority.
* Ensuring that the information provided meets safety & quality requirements and is accurately prioritised before routing to the next step in the process. This will involve liaison with colleagues across the business including Customer Field Services operations, planning & scheduling, customer call agents and control.
* Develop your own understanding of the waste operations of the Waste Water network assets through on the job learning and utilising technical expertise, to make appropriate course of action decisions, and challenging and influencing stakeholders.
* Drive excellent standards and performance in health and safety, risk management and control of work which includes adherence to all company Management Procedures. Ensure compliance with the Yorkshire Water Safety Policy by developing and maintaining a personal safety profile corresponding to current company expectations.
* Make decisions on appropriate prioritisation of work across the proactive maintenance and reactive workbasket, considering the implications of these decisions on Operational risk, potentially calling forward planned/cyclical maintenance when notified of a reactive fault or risk.
* Review maintenance jobs against risk and capacity, making decisions about the most effective use of resource and the impact of not completing work, driving value for the whole asset maintenance lifecycle and customer.
* Apply jeopardy management to the maintenance workbasket, identifying where jobs require intervention, and representing the triage team in company escalations.
* Upskill colleagues through diagnostic questioning and coaching both in the field and in the CX pod arrangement.
Qualifications
* A strong desire to improve how we do things at Yorkshire Water, particularly in relation to how we care for our customers and our assets.
* An excellent understanding of Operational Health & Safety, including Management Procedures
* An understanding of waste network operations would be advantageous
* An excellent understanding of operational risk, and the company regulatory responsibilities
* An excellent understanding of network asset faults, diagnostic questioning, and potential means of repair / restoration
* A hard-working team player displaying role model safe behaviours, ensuring regular self- development to broaden current and changing internal and regulatory changes ensuring all work undertaken meets current rules and regulations.
* Strong analytical and problem-solving ability.
* Experience of using SAP to interrogate and process jobs.
* Customer focused individual with excellent customer service skills and previous experience of working in a customer facing role and can influence, negotiate, and challenge in the right way, when required.
* Working co-operatively, internally, and externally to the team, focusing on collective goals and support the wider team to adopt new ways of working.
* Proficient in Microsoft Office 365
* Self-motivated individual, with excellent verbal and written communication skills and you will be able to work under pressure and have experience of working in a fast-paced environment.
* Proven ability to work in a busy environment, managing day to day reactive workloads.
* Highly organized individual, with good attention to detail and be able to manage your own workload to meet stretching targets and strict deadlines and be able to support the wider department when required.
* You will be able to develop and maintain effective internal and external relationships and have experience of working as part of an effective team in a reactive environment.
* Previous experience of working in Operational teams in Yorkshire Water, or in the wider utilities and drainage sector is advantageous.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone.
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