Overview
As a People Hub Consultant, you'll be part of a skilled HR team. Your key focus will be on Employee Relations case work, but you'll also work collaboratively with the wider Zurich People Team on a variety of other HR activities and projects. You will spend much of your time connected to the business, working closely with managers and their teams to help them meet business goals. Your role is to make sure our people managers get the support, coaching and guidance they need to take ownership of their teams and deliver results. Although this is a general HR role, Employee Relations and case management will be your priority. You\'ll collaborate with employees and managers at all levels, including senior leaders and this is a great chance to grow your HR experience in a global environment with an award winning, inclusive employer. We know flexibility matters. Many of our employees work part-time, flexible hours, job share, or work from home. We\'re open to discussing the flexibility you need during the interview process.
Responsibilities
* Managing Employee Relations (ER) cases: Handle a variety of ER cases, including performance, conduct, grievance, disciplinary, probation, and complex sickness cases. Use our case management system, with case complexity matched to your experience.
* Providing expert HR coaching and advice: We provide a coach to answer service for our managers where they deliver our processes, and we offer practical, timely guidance to managers on employee relations topics. We ensure our advice aligns with policies, legislation, and best practices, where we refer to specialists as needed.
* Supporting HR processes and initiatives: Advise on job evaluations, salary planning, career progression, talent assessments, and learning and development. Pass cases to relevant teams when appropriate and deliver virtual training sessions as needed.
* Driving continuous improvement: Contribute to policy development, process updates, and wider People Team projects. Promote ongoing improvements within the People Hub.
* Acting as a trusted consultant: Build strong relationships with colleagues at all levels. Coach managers and employees to find solutions, ensure cases are resolved, and deliver a seamless customer experience.
* Fostering team development and collaboration: Share your expertise to support and mentor colleagues. Show commercial awareness and flexibility, collaborate across the People function, and commit to your own professional growth.
Are you ready to make a real impact for your colleagues and the business? Do you enjoy tackling people-focused challenges, providing outstanding support, and working as part of a team? If that sounds like you, we\'d love to hear from you.
Experience and Skills
* Proven HR experience, particularly in Employee Relations and Case Management.
* Strong commercial awareness and excellent relationship and stakeholder management skills.
* A problem-solving mindset with a "coach to solution" approach.
* A passion for helping others and delivering outstanding customer service.
Inclusion and Accessibility
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You\'ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Benefits and Company Information
* 12% defined non-contributory pension scheme.
* Annual company bonus.
* Income Protection.
* Life cover - four times your salary.
* 25 days holiday a year plus bank holidays.
* You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
* The option to buy up to an additional 20 days or sell some of your holiday.
* Three days paid volunteering.
* Up to 16 weeks\' full pay for maternity, paternity and adoption leave.
* Access to Private medical insurance.
* Virtual GP appointments.
* Discounted gym membership.
* Free flu jab.
* Access to a wealth of support from our wellbeing partners.
We\'re making a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. #LI-Hybrid
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