Salary: £52,000 - 92,000 per year Requirements: Proven experience leading QA for CRM, ESP, MCO, or CDP implementations, including integration testing and enterprise data migrations. Experience leading SaaS implementations, including validating vendor configurations and ensuring high-quality delivery in close collaboration with external implementation partners. Experience managing and coordinating testing teams across onshore and offshore environments. Strong experience defining test strategies, plans, and risk-based testing approaches. Experience managing UAT cycles and test governance processes. Strong analytical, problem-solving, and stakeholder management skills. Experience with API testing tools (e.g., Postman) and test management tools (e.g., TestRail, Zephyr). Understanding of DevOps testing practices and CI/CD pipeline integration. Bonus points if you have experience with automation tools such as Playwright (TypeScript/JavaScript) or Cypress. Familiarity with cloud platforms such as Azure DevOps or AWS. Experience with version control systems such as Git or GitHub. Responsibilities: Lead and own the testing strategy, plans, and approach for large-scale CRM and MarTech implementations, ensuring alignment with programme objectives and The FAs wider digital transformation. Oversee functional, integration, and end-to-end testing, including complex data migrations, for CRM, ESP, MCO, and CDP solutions. Lead and coordinate third-party testing efforts to ensure high-quality, reliable products for FA customers. Lead and mentor testing teams both onshore and offshore, ensuring collaboration, consistency, and delivery excellence. Actively contribute to the design, development, and execution of manual and automated test cases, maintaining quality standards and governance. Coordinate UAT cycles with business users, establishing clear entry and exit criteria and achieving timely sign-offs. Define and oversee non-functional testing approaches, including performance, load, accessibility, and monitoring. Champion Shift Left testing by driving early QA involvement in requirements, design, code reviews, and architecture discussions. Define, implement, and maintain scalable QA processes, standards, and best practices. Collaborate with product managers, delivery managers, developers, and stakeholders to translate requirements into test strategies and plans. Drive test planning, estimation, risk assessments, and monitor execution and defect metrics to ensure release quality. Proactively communicate quality status, risks, and process effectiveness to QA management and stakeholders. Ensure efficient use of test tools, CI/CD pipelines, and test environments. Establish QA metrics and dashboards to provide visibility into test coverage, defect trends, release readiness, and production quality. Technologies: API AWS Azure CI/CD Cloud CRM Cypress DevOps Git GitHub JavaScript Playwright Postman TypeScript Marketing More: We are The Football Association (The FA), dedicated to transforming and enhancing our digital capabilities. Located under the iconic Wembley National Stadium, we offer a unique workplace that fosters collaboration and innovation. As part of our team, you will lead QA for high-impact digital implementations, driving quality across large-scale projects. We take pride in our competitive salaries, extensive benefits package that includes free lunches, private medical cover, a contributory pension scheme, and the chance to work in a diverse and inclusive environment. We are committed to flexible working arrangements, allowing you to balance your professional and personal life. last updated 4 week of 2026