Responsibilities
* Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
* Manage Tier 1 questions, providing copy invoices / taking card payments / dealing with care breaks and adjustments.
* Refer queries to originating departments as necessary and monitor receipt of responses.
* Liaise with originating department ...
J-18808-Ljbffr