Edinburgh Trams has an exciting opportunity for an Operational Controller to join their team.
Edinburgh Trams is the multi award winning operator of the city’s tramway with a vision to be an integral part of the future success of Edinburgh and the Lothians by providing world-class, environmentally-friendly and socially-inclusive transport. The addition of new services, industry-leading levels of customer service and a range of dynamic initiatives have all contributed to Edinburgh’s tramway becoming one of the UK’s most successful transport systems.
Delivering ‘Excellence for Edinburgh’ is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart. We believe that if we are true to our values our company can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied and happy in our work.
About You:
* Control Room experience is highly desirable but not essential.
* Ability to cope with competing demands when under pressure within a busy ever changing environment.
* Strong written and verbal communication skills.
* Good IT skills, including Microsoft Office packages
* You must have a full UK driver’s license (car), held for a minimum of one year, with no more than 3 penalty points. Proof of this will be required.
* Successful candidates will have the ability and desire to work safely, be flexible and deliver customer service excellence.
* Flexible and open to new challenges at short notice.
* You will be required to support at large scale events such as Rugby and Edinburgh’s Festive events.
About the Role:
This is a shift based role that will require you to work a roster comprising of early, late and nightshifts across 7 days a week and 365 days a year. A copy of the current base roster is available on request
You will predominantly be based in the Operations Control Centre within the tram depot at Gogar, although you will also be deployed in one of our Mobile Control vehicles. You will have day to day control of Edinburgh Trams network and operations. You will utilise control room systems such as SCADA and VICOS to ensure delivery of a safe, efficient, and reliable service for our passengers. You will monitor and respond to any situations that may cause service disruption and will, on occasion, be the first responder deployed to any emergency situation. When on a ‘spare’ duty, you may also be expected to carry out other tasks out with your normal core role, after relevant training this will include occasional tram driving, so a high degree of flexibility will be required.
How To Apply
Please submit your application on our Careers website.
Please note this vacancy will close when we have received sufficient number of applicants.
Previous applicants should not re-apply within six months of their unsuccessful application.
Closing dates for applications is 14/07/2025
Selection Process
If your application passes the initial sift, you will be invited to attend an assessment centre which includes testing and if successful an interview. The start date will be confirmed through the selection process. #J-18808-Ljbffr