Job Description
The successful candidate will benefit from exposure to the full spectrum of the Microsoft technology stack, exposure to industry-leading security products and a permanent place in an evolving IT Team.
Duties include:
* Triaging and responding to helpdesk queries as part of an ITIL L1 service management model
* Managing the hardware stock and managing purchasing in collaboration with the Operations Manager.
* Assisting with license management
* Liaising with users to resolve requests in line with given SLAs
* Staying up-to-date on the latest technologies within the tech stack
* Monitoring usage, capacity and security
* Suggesting improvements with a view to enhance the experience of the users
About you
The successful candidate will have skills and awareness in any / all of the following technologies:
Most important:
* Office 365 – Word, Excel, PowerPoint, SharePoint and Teams
* MS Exchange
* Group Management on O365 Admin
* Comfortable with general IT Lenovo support
* Managing user permissions on Azure and other cloud service providers
Important:
* Awareness of software delivery lifecycle (ITIL ITSM)
* Jira / Confluence
* Awareness of structured data management and SQL
Desirable
* MS Dynamics experience is advantageous
* Experience of MS Omnichannel is a plus
Enhanced DBS is must..