Shoalter Automation (UK) Ltd is currently seeking Customer Service Officer on behalf of our parent organisation, the HKTV Group. Founded in 1992, the HKTV Group has a long and successful history in the liberalisation of the telecommunications market and the promotion of cutting-edge technology and applications. HKTVmall, a wholly-owned subsidiary of Hong Kong Technology Venture Company Limited, is the largest 24-hour online shopping destination in Hong Kong. HKTVmall offers a comprehensive range of services, including online shopping, marketing & digital advertising, big data analytics, intelligent logistics & fulfilment, and physical O2O stores. Our goal is to merge all aspects of business, trade, retail, finance, and daily life onto a single digital platform, creating a distinctive digital ecosystem. In order to support our unprecedented and ongoing growth, we are expanding our UK-based MediaCityUK operation to include an additional Junior DevOps Support Engineer This individual will become part of our dynamic and dedicated Network Operations team. Job Description Customer Service Officer Role & Responsibilities Handling a consistent volume of calls, emails and chats in an efficient and professional manner Deliver excellent service in consulting solutions and improve customers satisfaction level Provide proactive follow up and quality services Work closely with internal parties to ensure timely, efficient and effective service to customers Support special, ad hoc projects to ensure the whole team runs smoothly Requirements & Qualifications Customer Service Officer Requirements & Qualifications Post-secondary education or above with a minimum of 1 year customer service experience preferred Good command of both spoken and written Cantonese and English Mandarin is an advantage Proficiency in using Microsoft applications and Chinese Word Processing Excellent interpersonal and communications skills, with strong team spirit Excellent service manner, responsible, punctual, self-motivated, positive thinking and willing to work under pressure Shift duty is required, 5 days per week, Monday to Sunday What We Offer: Opportunity to work with a global team of experts. A collaborative and supportive work culture. Career growth opportunities within a well-established global business. A competitive salary and comprehensive benefits package If you are a highly organised and motivated professional looking for a challenging and rewarding role, we would love to hear from you. Shoalter Automation (UK) Ltd is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those from underrepresented groups. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Shoalter Automation (UK) Ltd is a direct employer, we do not deal with agencies