Overview
Service Center Manager role at AFC Industries.
AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.
We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are a Company Culture Devoted to Innovation & Improvement. AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone reports up. Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
Company Culture
A Company Culture Devoted to Innovation & Improvement
Responsibilities
* Maintain a safe and productive branch
* Maintain the branch and all branch equipment including cleanliness to achieve 5S compliance
* Provide leadership for all warehouse, VMI program, route delivery, quality, quotations, and customer service operations
* Oversee writing of procedures, training, and audits necessary to maintain effective and efficient operations within the boundaries of corporate policy and all quality systems registrations
* Lead and/or facilitate operational continuous improvement projects to ensure year over year improvements are achieved. Direct divisional project idea generation, project & result planning, tracking, kaizen, etc.
* Make sure that all orders released for shipment are filled on time
* Ensure the quality of our product by adhering the ISO operational procedures
* Supervise all receiving, shipping, and kitting (if applicable) personnel for all shifts
* Consolidate inventory to make efficient use of storage space
* Report all warehouse hours, vacation time, & PTO to HR manager
* Coordinate workload with Sales department for holidays and changes in customer demand
* Assist upper management in developing, interpreting, and implementing company policies and procedures
* Responsible for employee conformance to established practices
* Direct warehousing of goods, equipment, and supplies
* Confer with department heads to ensure coordination of warehouse activities
* Responsible for training new employees
* Develop, track, and report warehouse KPIs in staff meetings and as requested
* Coordinate all returns with Purchasing department and QC department
* Maintain and manage order and workflow within ERP
* Manage open order flow
* Expedite and facilitate special delivery requirements
* Contract review
* Provide samples and technical assistance
* Maintain customer contract database
* Manage quote processas applicable
* Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer
* Maintain quote log as requested
* Work with TSM to support and develop assigned customers by seeking new sales opportunities within the account
* Assist with preparation and presentation, as needed, of account SBR
* All other duties as assigned.
Education
* Bachelor’s degree or equivalent work experience
Work Experience
* Minimum of three years of operations and/or sales management experience in a supervisory capacity
* Minimum of three years of experience with VMI, Kanban, or other inventory system requiring a triggered replenishment from a warehouse infrastructure
* Experience working within an ISO, TS, or equivalent Quality Management System
* Experience with fasteners and fastener quality standards strongly preferred
* Good Driving Record with Valid Driver’s License and ability to Pass Physical Examination Requirements
Professional Skills
* Strong understanding of LEAN, DMAIC, PDCA, and Kaizen methodologies
* Comfortable using Excel and Word at an intermediate level
* Ability to effectively interact at all levels of customer, supplier, and company organizations
* Strong communication, problem solving, and organizational skills
* Ability to handle all essential warehouse duties, including driving a forklift, lifting to 50 lbs., and using a handheld scanner
Work Hours: 7AM-4PM, Monday-Friday
Salary: $45,000-$55,000
Position: Full-time
Benefits
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
We are an AA/EEO/Veterans/Disabled employer.
AFC123
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Transportation, Logistics, Supply Chain and Storage
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