Re:Cognition Health (London based) is a pioneering brain and mind clinic that specialises in the treatment and care of people showing symptoms of cognitive impairment. Utilising the latest progressive medical research and evidence-based treatments, we are passionate about transforming and optimising cognitive performance through education, clinical excellence and by providing access to emerging treatments. This is an exciting time in the history of Re:Cognition Health in light of, through its US subsidiary, its current expansion in the US.
We value people who are dedicated, hardworking and looking to contribute to the growth of our business. Our vision is to become the recognised worldwide leader in the diagnosis, treatment and care management of individuals experiencing cognitive impairment. Come join our team where everyone is valued and where critical and important work is being done!
About the Company:
Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of Clinical Trials in the world. We value people who are dedicated, hardworking and looking to contribute to the growth of the business at an exciting time.
The role is to support the smooth and efficient running of the Reception area ensuring that the presentation of the facility is of the highest standard at all times, patients are welcomed and looked after and that all administrative duties are performed in a professional, timely and accurate way. This role will work closely with our private service Managers and team across all sites, and colleagues at the Bristol site.
Main Responsibilities:
To meet and greet patients/carers for all services, providing a welcoming environment and highly positive first impression of the Clinic
Ensure the smooth running of the reception area and consulting rooms
Confidently manage busy patient areas
Booking in patients at site, ensuring the clinical is prepared for the appointment (collating documentation etc) for main site, and any other sites
Answering all correspondence that comes in, via email, post and telephone calls in a timely fashion
Managing clinic diaries and ensuring that appointments run to time liaising with consultants, patients and support team
Working with the private practice service Managers, to support general administration
Typing and formatting medical letters and sending out
Manage prescriptions by scanning, uploading to the patient record system, and arranging secure posting to patients or pharmacies.
Maintain accurate prescription records and liaise with clinicians, pharmacies, and patients regarding prescription queries where required.
Discussing services and products with patients and consultants
Support laboratory preparation, acting as the blinded/unblinded checker
Regular audits for optimal service delivery
Completing referrals and diagnostic referrals
Liaison with consultants and clinicians to develop service culture and clinician satisfaction
Liaison with patients to develop service culture and patient satisfaction
Salary: £30,000 - £31,300 per annum, depending on experience
Role: Permanent, Full time, On Site
The successful candidate will have great organisational skills and will be able to prioritise their workload. A high standard of work presentation and accuracy are essential.
* MUST HAVE experience in a private clinic setting
* MUST HAVE experience of cognitive impairment/dementia/Alzheimer's
* MUST HAVE be able to work on site every day, role not suitable for home working
* Requires excellent communication and customer service skills
* To act in a professional and caring manner towards patients, visitors and colleagues at all times.
Benefits:
•Continuous professional development
•25 Days Annual Leave + Bank Holidays
•Private Health Insurance
•Life insurance
•Employee Assistance Program
•Pension Scheme
•Perkbox
•Free Mortgage Advisor Scheme
•Electric Vehicle Scheme
If you feel you are suitable for the role, please apply now!