We are seeking a dedicated individual to oversee the delivery of a high-quality tenancy and estates management service across the district. The successful candidate will be responsible for managing tenancy-related matters, ensuring compliance with tenancy agreements, investigating anti-social behavior, and maintaining a visible presence on council estates. This role requires the ability to handle complex and sensitive cases, maintain regulatory compliance, and work collaboratively with legal representatives and other partners.
Key Responsibilities:
* Manage tenancy-related matters and provide advice and assistance to tenants
* Investigate and address anti-social behavior and breaches of tenancy conditions
* Ensure compliance with relevant legislation, good practice, and regulatory requirements
* Manage own caseload in line with performance targets, prioritizing workloads
* Maintain a visible profile on council estates to provide excellent estate management
* Conduct estate management inspections and address environmental issues
* Process requests for permissions, alterations, and improvements to properties
* Undertake property inspections for tenanted properties
* Review introductory tenancies in line with procedures and legislation
* Investigate and make decisions on individual cases regarding housing management activity
* Deal with reports of abandoned properties, subletting, and trespassing
* Provide housing advice and handle office administration
* Identify and support vulnerable tenants, making appropriate referrals
* Keep detailed records of all actions taken and maintain up-to-date knowledge of best practices
* Present cases at court for possession and appeal hearings
* Liaise with internal and external agencies, represent the council at meetings, and attend tenant and resident meetings
* Work in partnership with the Income Team and Anti-Social Behaviour Team
Requirements
* Proven experience in tenancy and estates management
* Knowledge of relevant legislation and regulatory requirements
* Strong communication and interpersonal skills
* Ability to handle complex and sensitive cases
* Excellent organizational and time management abilities
* Collaborative and team-oriented mindset
* Familiarity with court procedures and possession hearings
* Valid driver's license and access to a vehicle (if applicable)
Additional Requirements:
* Full-time availability for a year
* Ability to work 36 hours per week
* Resilient and able to thrive in challenging situations
* Attention to detail and creative problem-solving skills
* Comfortable with confrontation and able to deal with difficult situations
* Availability for out-of-hours meetings and lone working
* Daily use of a car and a full driving license
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