Desktop Support Analyst - International Law Firm - City of London - £50,000-£70,000 + Annual Bonus + Excellent Benefits
About the Role
An established international law firm with a history spanning over two centuries is seeking a talented Desktop Support Analyst to join its London office. Employing close to 1000 people across five global locations, the firm is recognised for delivering high-quality legal services to clients in the financial service sector.
This is an exciting opportunity to join a small but growing London IT team, providing 1st and 2nd line support while contributing to technical projects and collaborating closely with senior stakeholders. You will also be a key escalation point for complex IT issues and play an important role in maintaining the firm's high standards of IT service delivery.
Key Responsibilities
1. Provide 1st and 2nd line user support on desktop hardware/software, mobile devices, and audio-visual systems
2. Troubleshoot and resolve technical issues across MS Office/M365, iManage, Acrobat, Litera, Intapp, and other business systems
3. Deliver user training on standard desktop applications
4. Assist with system administration, including printers, servers, switches, and cabling infrastructure
5. Support onboarding/offboarding processes, including account provisioning/de-provisioning and equipment setup
6. Provide AV support for Zoom, Webex, Teams, and in-office presentations/conference calls
7. Assist with administration of mobile and remote access systems (Airwatch/Intune, Citrix, Duo, VPN)
8. Contribute to project work, maintenance schedules, and business continuity processes
Skills & Experience Required
9. Proven experience in 1st and 2nd line IT support within a professional services or corporate environment
10. Strong knowledge of Microsoft Office/M365 and other core desktop applications
11. Familiarity with document management systems (iManage preferred)
12. Experience with AV conferencing tools (Zoom, Webex, Teams)
13. Basic network and server administration skills (switches, cabling, firmware updates)
14. Excellent problem-solving skills and ability to act as an escalation point for complex issues
15. Strong interpersonal skills, with the ability to communicate effectively with senior stakeholders
16. Highly organised, proactive, and detail-oriented
What's on Offer
17. Competitive salary of £50,000-£70,000 (depending on experience)
18. Annual bonus and generous benefits package (including paid on-call/overtime)
19. Hybrid working - 1 day per week from home
20. Opportunity to work on varied technical projects in a prestigious international law firm
21. Collaborative team culture and supportive leadership
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.