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Retail operations manager

Romford
SaintFrancisHospice
Retail operations manager
£24,812 - £53,198 a year
Posted: 21 September
Offer description

Job Overview

Lead for managing the upkeep of all retail buildings and sites - Responding to maintenance emergencies. Managing and coordinating repairs. Managing site projects and supervising external contractors, ensuring business interruption is minimal. Act as key point of contact for landlords, letting agents and consultants. Ensuring all the fully repairing leases are effectively maintained. In the absence of both the Director and Head of Retail, to act as a covering manager of the Ashton Gate site in line with the other members of the Retail SMT. Working in conjunction with the Hospice Health and Safety Lead, ensuring all sites are compliant. Delegated budget holder. Responsible for repair and maintenance of physical asset – Lease portfolio

Duties and Responsibilities

* Responsible for the daily management of Retail Estates and Maintenance across all the retail multi sites, including Fundraising if required. This includes:
• Ensuring properties stay in good working order.
• Deciding best course of action to minimize business interruption working with the Head of Retail.
* Scheduling and delegating tasks to External Contractors. Monitoring their work and following up on any issues.
• Prioritising tasks and responding to emergencies.
* Ensuring workers follow safe working practices following CDM.
• Working in conjunction with the Hospice Health and Safety Officer.
* Act as key point of contact for Landlords and Leasing Agents.
* Responsible for waste carrier contracts for all sites. Dealing with missed collections and extra collections and any issues relating to vandalism, litter, or fly tipping issues.
* Communicating with external authorities and environmental agencies.
• Responsible for Managing the Retail maintenance budget, controlling maintenance expenditure, by optimising lean management techniques and securing best value.
* Produce maintenance and expenditure reports.
* Manage the Maintenance Service desk, being the responsible person with technician rights for all Retail sites.
* Being the signatory for waste contracts and transfer notes ensuring they are checked and signed off in line with waste producer regulations.
* To have a good knowledge and understanding of Health & Safety in the workplace.
• To link with the Health and Safety Officer to ensure all leased sites are maintained in respect of the Health & Safety and Fire Safety.
• Support the Health & Safety Officer in maintaining all Retail Health & Safety records and electronic Health & Safety Hub.
* To manage and maintain bring forward systems for all Retail Health & Safety
* Inputting expenditure and invoices on to the Finance digital system.
• Working within a delegated budget, keeping monthly reports of estates expenditure. Providing regular updates to the Head of Retail and Director of Income Generation.
* Authorised signatory for petty cash and maintenance spend.
* To attend mandatory training as required by the Hospice.

Skills

* Solid planning organisational and project management skills
* Good IT Skills
* Excellent Communication Skills
* Proven Analytical Skills
* Ability to work under pressure and meet strict deadlines. Excellent time management

Experience

* Working at a Senior Administrative level
* Managing estates and building maintenance
* Health & safety

Job Types: Part-time, Permanent

Pay: £24,812.40-£53,198.30 per year

Expected hours: 30 per week

Benefits:

* Bereavement leave
* Health & wellbeing programme
* On-site parking

Application question(s):

* Experience of working in the charity sector

Work Location: In person

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